Meliá: Hotel booking & rooms

2.8
Category Travel & Local
Developer Meli√° Hotels International
Platform Android
Package es.mobail.meliarewards
Book quality hotels & resorts. Join MeliáRewards to get holiday deals.

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Reviews (116)

P Thompson
Jul 19, 2022
Doesn't work. Shows my reservation but the dates are listed as "pending" and most other information is blank. Not going to enter sensitive information into an APP that has so many problems.
David Fenlon
Jul 17, 2022
Awful app. They entice you to check in online by email, take your money and you then get a message saying, "You only need to sign the Accommodation Contract to complete the online check-in. The Contract is not currently available". The message stays there for days, they take your money and you can't check in.
mark stevens
Jul 4, 2022
Useless, had to manually scroll date back to enter DOB. Added arrival time etc to booking , not showing on confirmation after online check in completed. No option to edit once checked in. Very basic app.
1
A B
Jun 20, 2022
Bastante malo - he intentado hacer el check-in online varias veces - me dice que falta información pero no hay manera de adjuntar dicha información. No sé si es aún peor que el sitio web donde mis varios intentos de check-in terminaron en "error interno". Total - mucha pérdida de tiempo y por supuesto, mucha frustración. Si la intención es de fidelizar a los clientes facilitando las gestiones, más bien consigue todo lo contrario.
J L
Jun 7, 2022
Doesn't work! As with the other reviewers, this simply does not work. Gives a 402 error. Trying to confirm your booking forces you towards this App and even ordering dinner when at the hotel as you are supposed to scan a QR code for the dinner menu (really Melia, do you have any idea of the demographic who uses your hotels!) which guess what? Takes you to this App!
3
Eugene Kulikov
May 29, 2022
Why are Madrid hotels showed with prices in British pounds? Why is not possible to change it to Euros? Language/locale setting of my phone (it's UK English) should not determine the displayed currency!
1
Sue Swift
May 11, 2022
Just installed app, couldn't log in, password out of date. Requested new which was received but again wouldn't access password out of date......tried several times to log in. Have un installed. Also unable to access via website.
Seth Horsu
May 3, 2022
This app appears to be a white elephant. At least it is an app unfortunately. I am unable to make payment through the up so unable to make bookings. I am having to call the Innside Manchester all the time to make my booking. It is wasting my time.
3
James Murray
Apr 14, 2022
Given that the Gran Palacio Isora tries to drive usage of App for all activities its an incredibly poor Product for a 5* resort. Not particularly intuitive, major problems booking restaurants & activities and unable to view bookings made by contacting Guest Services (note you can't book restaurants at Reception). No local support to resolve issues. Really should have a better Product and better support.
1
Allison Johnson
Apr 1, 2022
This app never worked for us. We tried reinstalling, and also installing on a different phone, and it still wouldn't work. We would enter our stay info and it would say it was saved, but then when we click on My Stay it says we have no stays, even when logged in with our Melia account. Because of this we couldn't use any of our coupons/promos, and missed out on a big part of the experiences we wanted. Asked several people at the resort for help and no one was able to resolve it.
12
Ashley Hebert
Mar 30, 2022
Doesn't work on Galaxy S20. I get Login Error' when I put email and password. If I put in my booking number I get no reservation found for those dates.
1
Ste Mark
Mar 15, 2022
Absolutely waste of time. I have wasted a full hour trying to set up online check in but just rejects and takes you back to the start. Avoid 🤬
1
User
Feb 28, 2022
INCREDIBLY difficult to use. Does not allow easy data entry, and does not allow data to be edited, so make sure EVERY detail is correct. Also does not allow reservation details to be amended, so it's back to the phone.
4
Khoi Huynh
Feb 18, 2022
Can't log into my account anymore. After typing in email and password, its just stuck on a loading icon forever
2
Daniel Costin
Jan 9, 2022
Useless. Can't find my reservation. Can't do anything within it. App built half Spanish half English.
1
Olga
Dec 28, 2021
I downloaded this app specifically to be able to check-in online, utilize the room key and reservation features. Well other then the online check in nothing else works. Can not make reservations, keep on getting a message to "log in on home page". Which I am, tried deleting and reinstalling the app same problem. Whatever reservation or changes I want to make I'm unable to. Very disappointing as we were instructed to utilize the app for reservations etc.
3
Harri Santamala
Dec 25, 2021
After last update doesn't allow me to log in anymore due to some error. Cleaned cache and storage, no help. I guess I will book next trip via Trivago
2
Vivian Leslie
Nov 29, 2021
Good, but slightly glitchy on Android S8. Unable to make restaurant reservations because constantly says to "sign in on homepage of app", when I am signed in. Have uninstalled and reinstalled and still happens. Next issue is if you add a travel companion and edit their email, then decide to change it back to their original email, it will not let you and say it's in use when you are simply editing. No one on chat ever.
6
Allan Ryan
Nov 21, 2021
Wants passport details for UK booking. Got name boxes mixed up, no way to amend. Odd Spanish words thrown in. Badly thought out and executed app.
2
Devils Run
Oct 28, 2021
Pretty useless app. And has never worked properly in the many years its been available. Will not let you complete online check in - error/awaiting contract/pick a winner. Often crashes on trying to book through it. Won't let you cancel a reservation through it. About the only thing you can usually do is take offers out. Hard to understand how a major hotel chain can't get a simple app working.
11
Phyllis Dorris
Oct 4, 2021
We take 2or 3 hols a year Sol Don Pablo our favourite of all, it has everything thing you could ask for, inncudi staff, cleanliness cant wait to get back PHyllis Ireland
joanna B
Sep 29, 2021
We have stayed here 4+ times a year since it opened reccomending it to family and friends. We all agree it's perfect for us. It's great value for money, the rooms are always clean, uncluttered & functional, the beds, bed linen & towels are high quality & so comfy. Staff are very good, polite, accommodating, helpful & friendly. Food is good, breakfast is exceptional & the layout is easy to navigate. I don't look further its perfect for us & they've maintained a high standard since opening. Thanks
4
Zachary Niebuhr
Aug 27, 2021
The app was the least helpful part about our stay. Doesn't do the things you would expect it to, poor translations, buggy, and mostly broken.
6
Christopher O'Neal
Aug 25, 2021
It doesn't work. You get a "token error" when you try to checkin. Would've been nice to checkin before arrival.
4
Danielle Hellbrück
Jul 30, 2021
Since the last update I can no longer login... keeps giving an unknown error. This is very frustrating!
4
Chris Luparella
Jul 22, 2021
Can't give it zero Stars don't even bother. App doesn't work. Been trying to "check in" for days to get. "Bad token" should say bad app. Makes me feel all fantastic going there.
7
W. P.
Jun 15, 2021
I don't understand why all prices are shown in pounds when I'm registered as a customer from the euro area. I can't even find a setting to change it to euros..... And when Melia sends me emails they are in French while my preferred language is set to English in my profile.
9
Andrea Ayon
Jun 5, 2021
Terrible in all ways possible. The app does not let you check in within the 96hr check in window. They give you non descriptive error messages. When you use the chat box the is no response whatsoever. When you call customer service they tell you they don't have access to help you with your app. The only option available is to call your hotel to book services which defeats the purpose of the app.
15
Brenda Pelto
Apr 16, 2021
Awesome Job I don't have cable i like my music but this is my cable a nd I read it and everything is fine
1
Betsy Gaines
Feb 17, 2021
Intrusive app. Great experience getting an Orlando reservation through call center, but trying to use the check-in app required my grandkids' (over 12 but not adults) email addresses. Could not check in because I can't give that out.
2
David D
Jan 24, 2021
Since my initial review, logging in is straightforward and it is very easy to navigate through the app.
2
Corin Turner
Dec 10, 2020
Can't use... the navigation bar is in english and the other options in the meat of each area are in spanish with no identifyable way of selecting another language. At least in a browser Google translate could've made up for this design limitation. Melia caters to many guests who speak English, Spanish, and Russian. Please fix -- because the app limitations are sending guests to the front desk for things that we should be able to do in the app. Please think things through more carefully.
8
Chris Field
Sep 24, 2020
Anyone know how to change the currency? As I'm a Brit, although not living there, it seems to think I want the prices in sterling. Gone through all the settings. Can't find any way to change this
3
Kacper Trela
Aug 18, 2020
Still unable to add the Melia Rewards card to Google Pay - button in the app is not working. Besides plenty of issues with login - frequent errors on other screens.
2
Carlos Landeras
Aug 17, 2020
No funciona el checkout. Siempre da un error. Me ha desaparecido la reserva y la he tenido que recuperar con el localizador... La carga de los contenidos es extremadamente lenta. Como desarrollador de software me parece que esto está sin terminar
Yunier Rodríguez
Aug 6, 2020
He reservado con una oferta que daban 3 mil puntos por cada noche de reserva. 5 noches serían 15 puntos. Aún los estoy esperando después de 10 días de disfrutar de mi oferta
Margaret Thompson
May 27, 2020
This app keeps stopping. When you've picked destination and you then go to looking at hotel rates it stops, saying "no hotels in service cancel or accept". I keep having to uninstall and reinstall it. Didn't do this until fairly recently so perhaps newer version a problem.
7
User
Mar 20, 2020
O melhor programa de milhagem em hotéis. Posso usar meus pontos para consumo e serviços dentro dos hotéis.
4
User
Mar 2, 2020
Restaurant reservations don't work. Activity reservations don't work. Resort amenity schedules are not accurate. Check-in doesn't work. App crashes regularly. In other words, completely and utterly useless.
6
User
Feb 6, 2020
It's a nightmare trying to make a reservation with this app, gave up and booked with another hotel chain.
4
User
Jan 26, 2020
Me and my wife stayed at the Sol Lanzarote hotel, on the 2nd of November It was like 5 star food and hotel were staying again March 1st and were hoping for the same room but there is no email contact
2
User
Jan 3, 2020
Not working when you need it... bad experience overall with the hotel Paradisus La Perla and their app
3
User
Dec 23, 2019
It's good, but no option to book as an AAA Member like you can when booking online. Mobile version and online versions should give similar discount options.
User
Dec 17, 2019
App says my partner already has an account (we did stop at a Melia hotel in 2018?). Put in email address and request password, nothing happens, no email to reset password (tried several times). Uninstalled. Nice hotels (booked again for Feb 2020), but rubbish app.
1
User
Nov 19, 2019
Reasonable app, also allows online check in. BUT problems adding 2nd guest doc id as country, doc type and date couldn't be changed, only doc id! Had to revert to web based.
2
User
Nov 11, 2019
Awful app, matching their awful website, I'm unable to login, unable to reset password as the password reset process doesn't work, and they don't respond to support emails. Come on Meliá, this is as daft as sprouts for breakfast, which I've also seen in a Meliá hotel....
3
User
Oct 24, 2019
Terrible. A 5-stars hotel with 1-star support. Unable to log in, error message keeps appearing. Reapply another account managed to log in, BUT now unable to pay using credit card, error message saying unable to contact credit bank. Tried several credit cards and the same situation. There is also no 5% discount. Bad experience.
11
User
Oct 18, 2019
Everytime i try research a hotel in certain dates it says there was error recovering the amount of rooms available and to try again and doesn't allow me to move forward
2
User
Sep 29, 2019
Super big download size and asks you way toooo much information to sign up, including passport data.
3
User
Sep 20, 2019
App does not work don't waste your time. I've repeatedly entered the information required while staying in me terramar and it just doesn't work. Asked reception in hotel and they tried but to no avail. Apparently it rarely does according to hotel staff
6
User
Sep 8, 2019
So poor, they would be better closing the app and work on it to make it better. The error message is in screen more than anything. They say it's 5% discount, but it's not. Same price as website. Why lie?
4
User
Aug 17, 2019
didn't work. Milia Genoa was missing from the list of hotels you could stay at. I was looking to order room service.
6
User
Aug 7, 2019
literally the worst app in the entire world. nothing works, you cant make dinner reservations as they say you can everything is closed for booking as soon as it opens.
6
User
Jul 9, 2019
It's Okay... Used the app when staying at Melia Nassau All Inclusive. The dinner reservations are not real time. You cannot see which time slots are available for booking; you request to book a table, then wait all day into night and it never gets confirmed. -_-
3
User
Jun 22, 2019
To enter date of birth in profile, you have to scroll back month by month from the 'today' date. Gave up and stopped at 40 years younger. Tried to add booking to my 'wallet' (Google pay) and it told me I didnt have a wallet and needed to install one. Maybe it would be helpful when actually at the hotel, but I'm just going to uninstall so I'll never find out.
5
User
Jun 20, 2019
Really poor app. Freezes. Closes. Slow. The worst app on my phone. Hotels are nice but this app shames the chain.
5
User
Jun 18, 2019
Looks like an app with lots of potential, but loads of bugs and localisation issues. Couldn't even get it to log in.
2
User
Jun 16, 2019
Having a lot of trouble with the app at the moment. Trying to book and pay now but not letting me. Keeps saying check card details, which are all correct. Never had problems before this 1. But very annoying now that its not letting me book. And im a gold card holder.
3
User
Jun 14, 2019
The app would not download on my android. Finally was able to download it on my husbands iPhone. Tried making a reservation for a restaurant and event, it asks to put in our room number and confirm our name but our name wasn't listed. We tried calling in advance to schedule activities and restaurants prior to our stay and didn't get a response from the hotel. Now I'm told if I want to make a reservation I need to go down to the front desk at 730am. VERY FRUSTRATING!!!!!!!!
4
User
Jun 11, 2019
This app is by far the worst hotel app on the planet. It simply does not work. It must be costing Melia a bundle in lost sales. I tried numerous times to search by location and the app simply did not respond. It was frustrating and detracts from the brand.
15
User
Jun 8, 2019
So far this app is useless, it won't let me sign into my account. Error message pops up saying there is something wrong with my internet connection when there is nothing wrong with my internet connection..
7
User
Jun 6, 2019
The features in the app don't work at all, right from logging in. User experience is very poor. One expects better quality from a brand like Melia!
4
User
May 10, 2019
Very bad experience. Buggy and not possible to join to supposely cheaper price. Thanks for the experience I will never book with Melia and will go somewhere else.
1
User
Apr 16, 2019
Update 4/16/19: App keeps getting worse. love the hotels but horrible app. Now gives error on login and unusable to even search hotels. Works sometimes. Lately lots of error messages and won't show any hotels available on app
3
User
Apr 4, 2019
As others have said, this app is garbage. Any positive reviews you see here are for the hotel and not the app. If you're trying to pre-check in online...save yourself the time and annoyance...it doesnt work! Unfortunately, it doesnt seem to work via the website either. Called the rewards number and the rep I spoke with actually said "Oh, yeah, our app doesnt work very well."
14
User
Apr 2, 2019
Can't complete profile, impossible to enter date of birth, nationality and complete address. I already am registered with Mel is Rewards but cannot link with this app. waste of time.
6
User
Mar 31, 2019
Horrific experience trying to pre check in using the app. Basically it doesn't work!! Asks how you wish to be addressed, you select MR then it says not selected, other fields say fields not selected when they are. To cap it all the melia rewards says I have been deducted 2000 points. Go figure that out! Worst app I have ever had the misfortune of using :(
9
User
Mar 27, 2019
It's shameful for Melia to release software like this. I used it to reserve a table at one of the restaurants. I made a reservation on the app and I got a message that it would confirm at a later time my reservation. I checked late afternoon and still hadn't confirmed. I went and saw a concierge who confirmed that I did NOT have a reservation. He told me that the app does not work for this purpose. Pretty useless. BTW, the app has other problems I Won't describe here.
12
User
Mar 26, 2019
Nothing about this app works, it won't even search when you put in a destination., using Huawei Mate 20 Pro phone. Another update 18/3/19 and the search still doesn't work.. Another update 26/3/19 and the search still won't work Samsung Tab S4.
14
User
Mar 25, 2019
concept is great but doesnt work. i did get logged in fine but tried to make a dining reservation during our stay and it kept saying i needed to login. i gave up. very clunky and slow too. shame, because it could have been very helpful.
4
User
Mar 22, 2019
Error every time I put in my stay information. App is useless. Complete waste of time. Had to book everything with the concierge
3
User
Mar 19, 2019
Had to uninstall and cease all use of Melia after they grossly mishandled data and data requests and provided false information to encourage future bookings.
3
User
Mar 18, 2019
very frustrating experience trying to use this, won't let me log in. not intuitive. getting error codes on login screen when I finally figured out how to log in. the main screen says to log in, but there's no hyperlink or place to log in.
5
User
Mar 12, 2019
I've tried to enter my passport details firstly it said that my passport was already registered and after the latest update it will not save my details.
5
User
Feb 10, 2019
Won't let me load info about my current stay. Says my info is similar to another guest so it needs my passport # to verify, but then the app crashes
8
User
Dec 20, 2018
I stayed in Sol Lanzarote last May it was a fabulous hotel. the entertainment for children and adults was very good. the choice of food was fantastic and the hotel is right on the beach. I would recommend it for everyone.
24
User
Nov 11, 2018
A piece of time wasting junk. Cannot authorize and even not a new registration, a HOAX which should be deleted from App Store. Stop wasting my time with useless apps. DELETE. It fails for 33 percent of users, a disastrous rate.
2
User
Sep 18, 2018
Cant navigate it WHILE IM THERE! Current booking got moved to previous booking and unable to navigate smh.
4
User
Sep 15, 2018
App is unusable AGAIN after the update of 12th Sept -it keeps crashing. I would not trust the app with my credit card details. This loyalty programme is extremely badly run. Not recommended. Find another chain.
8
User
Sep 14, 2018
App does not work. Cant manage reservation, input profile data and I now doubt that I will be able to check in. Need to be fixed immediately
2
User
Sep 8, 2018
This f**** app makes check in in your hotels incredibly slow. It takes an hour to check in in your hotel as reception has to explain everybody how it works. Jeez ...
2
User
Aug 29, 2018
App does not work. Employees told us to download it and were mad at us when they had to tell us it didn't work. Bad company and bad policies.
4
User
Aug 21, 2018
Always an error when trying to get stay and hotel info. Makes the app pretty useless until that's fixed.
1
User
Aug 18, 2018
The app no longer functions since the last update. Just returns errors so is no use for checking in or managing your bookings, and there is no support service.
3
User
Aug 18, 2018
What happened to pre release testing? It's obvious many users can no longer access their accounts. Please regress to previous version ASAP.
User
Jun 13, 2018
It can't even get on and I am at their hotel. Only way to find out what's going on and it doesn't work. Thinks I'm in Mexico..
User
May 28, 2018
I can't login because it won't let me see the check in/out dates. The room service page says to choose a menu but there's nothing to select. It asks if it can send me notifications then shows the contacts permission instead. What could they possibly need access to my contacts for?
User
May 12, 2018
Its made very complicated to choose your destination after the upgrade. The message requesting location information is popping out every time i start to write destination name
2
User
Apr 29, 2018
This app is on the edge of greatness. I was recently in Tenerife at a Melia resort and the promise of managing my experience through the app (that knew I was there) was a big bonus, sadly on my Android device I was not able to select the dates to check in and out and therfore now possible way to progress past this step and no idea if the promised experience was any good or not as it failed at the first hurdle. Please fix this as the idea behind it is amazing.
6
User
Apr 17, 2018
The app is pretty. Too bad it doesn't work right. I can't log in. I can't make reservations. I can't filter restaurants by hours open and whther it's adult only or family friendly. Activities do not list prices. It doesn't remember my location so I have to select it every time.
2
User
Feb 12, 2018
Shockingly bad. Have updated to the latest version of this app. As a web professional I can not believe this got through bug testing. Will not allow me to search for a hotel, which is ridiculous. Can't login to my account. Very flawed. Previous version was excellent. Should revert and sort the bugs in this before releasing on the public.
2
User
Feb 8, 2018
Not sure what I can use this app for since whenever I open it the app keeps closing and reopening but then closes again...
User
Jan 31, 2018
Normally this app has performed really well and without any problems. However as at today it is a disaster and will not accept my login. A real pain and needs to be sorted now. Also the website on the computer is not working. Disappointing Melia International.
User
Jan 26, 2018
This app is not even half-baked. We're at a Paradisus now and unable to log-in, access our booking without logging-in, or even see local maps & other details. After hitting 6 buttons, I'm able to see the activity schedule which is good because the app is the only way to; there is no paper schedule at our resort. The app developers seem like their heart is in the right place for what users want / need but the app just doesn't deliver.
1
User
Jan 10, 2018
Absolutely horrible. Tried to install and uninstall so many times. Gave error notice. Ugh, hated it.
User
Oct 28, 2017
Good idea, but just doesn't work that well. Activities list was sometimes accurate, sometimes not. Food menu was the same. App won't allow you to check in online so any promotion you get from the app (I had a birthday promo for a free room upgrade) does not apply and the resort doesn't honor it...kinda silly to even be a melia member in that regard.
User
Oct 18, 2017
Could be a better app, but the main features are good enough, you can make a reservation, search for rooms and manage points
User
Aug 17, 2017
Horrible. I downloaded it, entered my booking number and an error is generated each time. Uninstalling.
User
Jun 23, 2017
Gives me user authentication error when trying to input room and dates at parsdisus playa del carmen
2
User
Jun 20, 2017
Very janky and unreliable when it comes to search. For example, going back to the previous screen loses your scroll position. You can book reservations at restaurants easily enough, but checking events or even checking into your room can be very unreliable often not working or failing to save your previous state. Should be a lot better for the quality of resorts it's built for.
4
User
May 19, 2017
This app is rubbish when you book a hotel and you want to check your booking it comes up saying there is a error, its been like it for a year or so, ive booked for January 2018 and can not get booking up theres a error or its stop working. So whats the point of having this app. Get it sorted Melia
User
Apr 28, 2017
Needs a LOT of improvement... it doesn't update the information, it is needed to select the hotel every time (doesn't select the hotel based on location), menus and activities are no accurate, etc.
4
User
Mar 1, 2017
Keeps moaning about the screen resolution. Also everytime I try and look at a booking it comes up with an error
4
User
Feb 26, 2017
Why change from an excellent app to this rubbish. Decided to book another hotel even though I love the Don Pablo in Torremolinos.
2
User
Dec 4, 2016
Poor. Needs a lot of work. Hard to make reservation or do any transaction with certainty. Need to log on to website to validate.
2
User
Sep 29, 2016
Basically all attempts to activate my account and to use it failed. The hotel staff (3x) tried to help and even called but could not fix. Really useless too bad, since I like their properties
User
May 14, 2016
Will show me my reservation but when I try to check in it says I have no active reservations. Guess I'll do it at the hotel when I get there. Useless.
User
Apr 2, 2016
Really useful app, easy to book a room to check the pictures and to received booking confirmation. Reccomended
1
User
May 12, 2015
Allows me to see a myriad of things... but sometimes has limited features unlike the website... but nonetheless it is pretty useful.
User
Apr 5, 2015
Its just gives error when signing up so what are ya suppose to do. Pointless app if ya cant even register
User
Mar 9, 2015
I am able to use it but it must improve. For example I do not have a double surname and my is jyst Ferrara, not Ferrara Ferrara. Also, I live in Italy mot Afghanistan. Impossible to change. ..
1
User
Nov 13, 2014
I'm not travelling nowadays as much as I used to, but every time there was a Meliá hotel near my position, I didn't doubt to call and book. The kindness and professionalism of the staff was so convincing, that one could notice they are happy doing their jobs. Meliá Rewards is one of the few programs it's worth joining.
User
Jul 14, 2014
app adequate...if... it served useful purpose but..it fronts for a very poor service ...to a hotel chain which provides excellent service. I am totally disenchanted with mas scheme. One problem is that there is insufficient "contact" information - only a phone no. which I have failed to access. Why no email or text address ?
User
May 14, 2014
Should I be concerned that the developer seems to be independent from Melia? Is the app even authorised by melia?
User
Dec 7, 2013
Only one word describes this app,that word is useless.had togive it one star as review doesn,t allow zero star rating.better using melia website.
User
Aug 3, 2013
User data does not save after modification. Currency is shown incorrectly for my location. Not what I have come to expect from Melia. Needs work.
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