Masterbuilt Classic

1.7
Category Lifestyle
Developer Masterbuilt Manufacturing
Platform Android
Google ID com.masterbuilt.masterbuilt
Reviews (234)
Joel Zeidman
Jun 7, 2022
I don't like the update. The temp or time set don't work. It shows me the temperature but it doesn't alarm when it reaches temp.
Trevor McCloskey
Jun 5, 2022
Like the smoker (560 gravity). Absolutely HATE the app. Abhorrent support as well. Ive had this smoker for almost 3 years and it has never worked right. Now the display is blank so I have to guess the set temp. Its like they just dont gaf. Never is a strong word, but it applies here. I will NEVER buy a masterbuilt product again. A smart man learns from his mistakes. A wise man learns from other's.
1
american dream pulling team
Jun 5, 2022
Went to use old app, which worked fine with Bluetooth. Said to download new app, so I did. Now neither one of them work at all. New app says it's connected but display shows 61° degrees and nothing works. Won't even connect to Bluetooth any more. Replace some tech people. You botched the job.
Dom Staples
Jun 4, 2022
It's an ok app but not brilliant. Positives * Clean interface, intuitive to use * Probe temp update is fast Negatives * Have to re-pair it with the phone several times to get connected. * Swapping temp scale between C and F doesn't translate the probe or cabinet temperature set points, and resets the main timer back to the starting value and resets the probe trigger. We Europeans need to swap for US recipes. * Sometimes the remain time counts down, sometimes it stays on the initial set value.
Mister Sanders
Jun 4, 2022
Piece of trash App unpairs. Isn't consistent. BLUETOOTH disconnects non-stop. What a waste of money.
Ken Hall
May 30, 2022
I see a notification on the app saying too download the new app, however the app version is exactly the same as what I've already got. The downside is now the app no longer shows the time setting correctly. It use to count down with the time remaining, now it just shows the time I set (as in 3:00hrs without ever counting down).... You have to keep checking the pit to see what time is remaining. Fix this please, the app is a bit pointless without this feature working correctly.
2
Richard Mar
May 30, 2022
Have been using orig app for two years. Previous app worked great. no issues. New app will NOT send data remotely to phone. New app will not update changes to temp, time, or smoke (new) settings. On Memorial Day? What idiot changes a Blue Tooth controlled digital smoker controller just before a BBQ holiday? Have to use manual controls, and hope the smoker works independently. Packer's brisket supposed to cook for 10 hrs. Even after download, red warning alert will not clear from screen?
timothy ramsey
May 30, 2022
It's glitches but catches itself, I'm twenty miles from home smoking brisket. Temp and all...love the grill and app. Android User
Joe Regan
May 28, 2022
When it works, it's nice. However, it constantly has glitches. Sometimes it won't pickup WiFi when I am 10' from it. The signal drops off very frequently. Now when I'm standing right next to it I can set the temp on the app, it does change on the smoker, but doesn't show up on the app. Concept is great, the app needs some IT help though.
Wagon Wheel
May 26, 2022
Does not work well. It won't connect. Sometimes it tells you to pair but it won't then minimize the app and it's connected. it has a banner to update the app but then there is nothing to click on and nothing in the play store to update. Really odd. Improve the app plz.
malika muhammad
May 26, 2022
Your app stopped working!!!! I can't get it to connect to the smoker, I've tried shutting my phone off, shutting the smoker off, Uninstaller and reinstalling the app, nothing worked.
Armin Tashakor
May 23, 2022
I'm wondering how the people that making a great BBQ and smokers could agree to have an app like this. It's the most annoying app I've ever used. Constantly have open and close it. I rather to go outside and check the smoker myself every 2 min than dealing with this nightmare of an app. However the gravity unit is GREAT to bad this is the only app for it.
1
Charles Waters
May 22, 2022
My wife got the Masterbuilt smoker as a Christmas gift and I absoulty love it. However one of the reasons I asked for this specific model was the bluetooth connectivety it offered. When the bluetooth connection works it is amazing however it randomly will disconnect from my phone on when I am using the smoker and no matter what I do I cant get it to reconnect which is extremly frustrating when using the smoker. Has anyone else experienced this problem?
Michael Hoffman
May 17, 2022
The app works okay. I'm really not happy that I have to log in to a Masterbuilt account to use it. And I'm also not thrilled that it asked for access to my phone and contacts. I don't see what that has to do with smoking meat. Denied.
John Gawrys
May 16, 2022
Doesn't want to connect doesn't stay connected. On top of that I emailed customer service and got a reply that it's a non-monitored email. So much for customer service.
Anne Gary
May 15, 2022
Maybe the app is great for iphones, but it's not optimized for Android. It stays in safe mode even if the smoker door isn't open, and the change temp option doesn't work Update 5/15/22 App is still trash. I tried reinstalling it to see if it would help, but it's still stuck on safe mode so every feature is unusable.
3
Greg Smith
May 15, 2022
It may not be perfect, but this app is no way as bad as some are making it. You just need to understand that it is supposed to run on your home WiFi network, Bluetooth is used to set it up. And the WiFi antenna beneath the controller needs to point down toward the ground for best reception. If you rely on Bluetooth and walk away, the signal will drop, just like your earbuds would if they get too far from your phone. The app itself is fairly basic but functional.
1
jessica carpenter
May 15, 2022
I LOVE this grill and the app makes the smoking process perfect! I'm new to smoking and I've been having a lot of fun learning all there is to know about it! I love a reverse seared ribeye but I'm still perfecting my cook for a rare temp. I keep over cooking it but the beauty of it is that is is still an amazing piece of meat always tender and juicy! Taking a shot at brisket today.
Chuck M
May 14, 2022
Revised review: Firmware updates to this app and control unit on the smoker have made the connections much more stable and improved functionality. Well done. Just downloaded the newest app and deleted this one. New app is great so far and layout is nice. Good job and great smoker. Hands down better than any pellet system.
13
Benjamin Dupont
May 12, 2022
The smoker is alright, I guess you get what you pay for. The app makes the entire experience miserable. Connect the app, takes a few steps away and it disconnects. Go back and try again. Set up temp and add a timer, cool. Timer worked the first two times, now it no longer shows me time remaining so that's useless. Do you live where there's wind? I hope not. Set temp, beep to let you know when the temp is reached. Except for every single time the temp drops by a degree and climbs back up, beep!
3
Dave Elsass
May 12, 2022
Not sure if it's the app or the hardware in Smoker but the fact that the app requires a login but then only Bluetooth's to the phone instead of over wifi-internet so you can check temperature while away, is beyond me. That said, the app does what it says it does but only within 50 feet if the smoker. Probe heat is nice but a bit of a hassle to deal with. Additionally you have two different apps for different smokers instead of investing money into one platform and making it quality.
Ragged hill Homestead
May 8, 2022
I love the grill and smoker. The app is useless. I've tried both apps neither works. They both say they are connected to the unit but then the apps say to make sure grill is powered on and closed while it's running. Definitely but the grill/smoker but don't plan on using the app at all
Jimmy Raborn
May 7, 2022
Update: The app works better now. As a feature suggestion it would be good to alarm if the temperature falls 30 degrees below your set cooking temperature. -------- The first few times I've cooked using the app it has worked perfectly. now since I assume the January update I can no set a time or a temperature (food or grill). The app still reads what I said it to manually but I can no longer Make adjustments remotely.
Tim Clemons
May 7, 2022
Terrible user-experience. Just like so many other users, I too cannot connect or remain connected to the smoker. The app works so poorly perhaps you should consider removing it until you can actually make it work properly.
halex cycle
May 4, 2022
Both the smoker and the app have massive issues that have never been fixed and seems like they don't even care to fix them ive been tryna use the app the last 2 mouths and its not working. The app never connects to it even the none classic app and the smoker after 3 uses the fan doesnt wanna work. Also it always says open now but even when if didnt the fan wouldnt work
Jon
May 2, 2022
I have a Masterbuilt Gravity 1050 and had almost no issues with the whole experience. First step is pair via Bluetooth then it asks for a 2.4ghz wifi network. Once turned on you can program the heat and probe settings from anywhere in the world since you smoker is on wifi, not bluetooth. Everyone says they have connection issues. When you open the app it says you disconnected but if you tap behind the pop up and tap connect it never actually disconnected. But it does it everytime you open theapp
1
Peter Gaeta
Apr 30, 2022
Always stops working after a little while and won't reconnect. They haven't updated this to fix issues. Seems like the bluetooth is just something to get you to purchase, and not meant to really work.
John Hejduk
Apr 27, 2022
Great smoker, terrible app. It disconnects constantly, the probe Temps don't stay up to date, etc. Unfortunately this seems like it will always be this way. If the app and Bluetooth controls are important to you, don't buy this smoker. MB has not fixed or updated the app.
Jerry Fischer
Apr 26, 2022
Tried to get this to work for nearly an hour. Will not connect to smoker even though I can see the smoker on the Bluetooth devices. I tried all of their "troubleshooting" advice but still no joy. Sucks because I was actually looking forward to using it.
Dave H
Apr 24, 2022
I just got my masterbuilt bluetooth smoker. The smoker seems to be working fine so far but the app is awful! It keeps going to Safe mode then it's hard to use the app with Safe mode screen in the way. It also disconnects frequently and I'm sitting only about 15 feet from the smoker! This is my second Masterbuilt smoker and if they don't fix this app soon, there won't be a third!
3
Ronnie TA
Apr 22, 2022
Works better than the other app It'll discover my device and connect via Bluetooth although I have to delete the device and re add it after each time it disconnects because it won't reconnect Also it won't find my 2.4GHs WIFI App is pointless I have the grill itself isn't as bad
1
Cody Despot
Apr 18, 2022
Very difficult to stay connected to the grill, the recipes are not categorized into types of meat, the app is buggy and doesn't let you access the full screen when scrolling.
Viv-N-Cheese
Apr 17, 2022
This app is completely worthless. Connected once and now it refuses to. Deleted and tried again. Now brings up a different smoker. With the amount of money spent on this you would think they could pay someone to make a reliable app.
1
Jason Cogswell
Apr 17, 2022
Non functional app. Does not work at all. Cannot show current temperature, doesn't show timer, doesn't do a thing useful. Just makes the smoker beep, that's it.
1
Zach Turner
Apr 10, 2022
App constantly disconnects you from the smoker every time you close your phone so you cannot control the smoker without going to the smoker and hitting the button. Completely makes that portion of the app frustrating. The app also has a probe temperature feature so you can check the tempature of the meat you're cooking, while it is a handy feature to have. Every time the probe reaches temp, it chimes out a loud piercing beep that you cannot turn off even when your phone is in silent mode
6
Jeff Fillmore
Apr 4, 2022
What a joke of an app. The bluetooth is always disconnecting and won't reconnect with out unplugging and plugging in the smoker. You have to hit a button on the smoker after opening and closing the door for the app to work again. You can't see the screen on the smoker.. Never again will I buy a Masterbuilt anything. Its more like a TriedandFailedBuilt. They replied that update are done regularly but the last update was Aug 2021. It's April 2022. We should at least get security updates monthly
7
Adriano El Hefe
Apr 4, 2022
Constantly disconnects Bluetooth and wifi. DRAINS OVER 25% PHONE BATTERY PER 30 MINS USE. Edit: Used the other Masterbuilt app with the red logo, had zero connection issues and problems. Not sure why you are keeping this old app on the store if new customers are going to get confused and use it and continue the bad reviews.
Jesse Watts
Mar 26, 2022
Horrible! The app is garbage! The Bluetooth fails to connect and/or stay connected. The safe mode is constantly on & will not allow you to utilize all the functions you're suppose to have access to. The smoker itself fails to hold a steady temp. It fluctuates by a larger margin (@ least 20°), very rarely holding constant. I didn't pay much for it but you get what you pay for. I would suggest another brand. I've heard & read good reviews about Traeger. For now, I'll use the old fashion way.
12
Bryan
Mar 6, 2022
I can see the Bluetooth under my settings but the app will not read it at all. Did all the troubleshooting and nothing. From the other reviews Materbuilt doesn't care to fix the issues. Sad because I love the smoker but have to use an independent thermometer.
Brian Fry
Feb 26, 2022
Would be fantastic if the app worked as intended. I have a new masterbuilt electric charcoal smoker, and a Galaxy s21 ultra 5g, keep getting notified through the app that the smoker is powered off, when it is clearly still on, then I have to close the app and re-open to re-connect to my smoker.
4
Steven Traughber
Jan 29, 2022
Garbage. Disconnects constantly and have to unplug just to reconnect. If you cant get the technology correct dont offer it on your products. Full rework of the app is needed or people will stop buying your products. Back to my old smoker the old school way
Damien Toland
Jan 25, 2022
Not bad, needs a few more features and is a little buggy when connecting to the unit. I would love to see a graph of how the temp tracks over the cook time.
B M
Jan 23, 2022
Constantly disconnects. "Safe mode" is a dumb feature. Can't mute the alerts. I even went into my phone setting and disabled the alerts, but it still beeps. Only plus side is when it does work, I can stay inside and check the temp. But that cam be fixed with a $20 probe from Amazon that I *can* mute.
1
Brandon B
Jan 16, 2022
This app worked once to connect to my device over wi-fi. Ever since then it has never worked again. I've since upgraded to a new phone and it just immediately fails when trying to connect to Bluetooth. I have four stopped the app, cleared the cache, cleared the storage, uninstalled the app, reinstall the app, nothing has worked.
16
Jonathan Summers
Jan 11, 2022
This app is not worth getting. Whenever I try to control the smoker remotely it goes into safe mode. There's nothing wrong with the smoker just the app is garbage. Just do it the old fashioned way and save yourself the hassle.
3
Chris Thamann
Dec 28, 2021
Bluetooth connection is terrible. Disconnects often and won't reconnect without walking out to the smoker and pressing the button, which makes the app useless.
Travis Beish
Dec 26, 2021
The Bluetooth never wants to stay connected and constantly goes into "safe mode" which requires you to go back to the smoker and re-pair. This renders the whole idea of the ap completely useless.
2
Zerk Music
Dec 25, 2021
I bought a masterbuilt because it advertised Bluetooth functionality. However, this apps lack of functionality essentially renders that false advertising as Bluetooth never works and really only serves as a sticker on the box. Whoever they outsourced this apps development to should never, ever do app development again.
2
jake strawn
Dec 24, 2021
The app used to work just fine. Latest update now my smoker won't connect via Bluetooth. My phone sees the smoker, I got one "Allow" message to connect but the app keeps telling me "hmmm something is wrong". Yeah, the app sucks is what is wrong!
2
Amber Polo Calderon
Dec 20, 2021
This app is absolutely worthless! Since this is my first ever review of an app that is saying something. We were hoping that by using the app it would make up for not being able to see the Smoker display. No matter how many times I tried to get rid of the Safety mode it just would not connect. I even tried it on an Apple device and nothing! Based on the amount of negative reviews whats the point of even advertising the bluetooth feature. For customer service sake please address and fix the issue
14
franklin bowman
Dec 18, 2021
Bluetooth is terrible, I've tried and tried and tried again to get it to connect. All it ever says it that it cannot find my device. It wouldn't be so bad if Bluetooth was new and kinks had to be worked out. Masterbuild is at the bottom of technology and should just stay old school with their smokers.
7
Mike Marshall
Dec 15, 2021
This app is close to useless. You have to connect every time you start the smoker or move too far away and disconnect. You can turn on the smoker and set the smoker temp but there's no alarm for the meat thermometer so you have to stare at your phone to watch the meat temperature. Find a decent stand alone Bluetooth thermometer and just use that.
11
Pierre
Dec 14, 2021
I have followed the bluetooth instructions and it still does not stay connect to my phone. I purchased an off brand cheap bluetooth thermometer and it connect right away and stayed connected. I believe that I'm owed some money back for a product that is not fully functional as designed.
3
Scott Griffin
Nov 25, 2021
As software engineer of mobile apps. I can tell you this app sucks. The design is terrible. However who cares about the design when you can't even use the app. Bluetooth connection is the worst I've ever seen. It simply just doesn't work. Out of 20 tries connecting. I got it to connect once. How can you mess something so easy up so bad. I'm guessing you programmer talent pool isn't much. Must be contractors.
17
Fredricke Sledge
Nov 24, 2021
First of all, you can't even make a review without them trying to get you to make a positive rating. I have a 560 and it works great. The app on the other hand is useless. Want connect with Bluetooth even laying the phone on the control panel. Go back and redo, give your customers what they paid for, otherwise it's on the verge of bad advertising.
1
Cody Brown
Nov 24, 2021
I don't have a fancy Bluetooth smoker, but I did like the recipes in the older version. Most of them are gone in this version. I actually had to download a 9 month old version of this app just to find the brisket recipe I used last time. The current version has only 5 beef recipes, none of which are smoked. Go figure!
Danny
Oct 16, 2021
The smoker is great but the app needs a lot of work. The Bluetooth function is completely broken and is nearly useless. You will need to repair everytime you walk outside of range. When you use the smoker again it will not connect. You will have to repair it but even that task is daunting. This would actually be better if it was actually over wifi. The app, in my opinion, renders the Bluetooth function of this great smoker completely useless.
32
Tony Watson
Oct 16, 2021
Can't use the app at all since when I try to create an account with my email address it tells me to enter a valid email. Tried to send an email to the creator's email listed and got an auto response that the message couldn't be delivered. I will change my rating if things improve but for now it was a waste of time to download.
4
Tim
Oct 1, 2021
The app has a safe mode that prevents changing the temperature or time unless you go back to the smoker and press the connect button. This completely eliminates the point of having the app so you can remotely control the smoker if you have to go back to it everytime you lock your phone. I highly recommend removal of this function it is completely useless and makes your app irrelevant.
7
Kyle Petersen
Sep 25, 2021
Love the smoker! App needs work, as everytime I navigate away & come back, it claims my smoker needs to be re-paired. I can click outside the error message, and then select my smoker again to re-connect. Seems like the app just needs a little work in regards to handshake renogotiation or some such software finessery.
4
P C
Sep 18, 2021
The app is crapp. The smoker is okay but not worth the money. The interface and usability of the app is ridiculous and aggravating. The charcoal basket warped immediately so it seems cheaply made although I understand thermodynamics and I'm sure they needed an engineer to figure out how to keep it from warping but good help is hard to find. I wish I had spent another $100 and gotten a really good smoker with a useful app.
8
Noel Burns
Sep 17, 2021
When it works it is helpful. Never works when you need it. Disconnects inconveniently. Connecting for the first use in a while takes a minimum of 30 minutes, IF you can get it to connect. I am 50:50 on getting it to work. Operating the probe without the app is nearly a worthless feature.
John B
Sep 17, 2021
I'm just piling on at this point. Connectivity is so unreliable on the app that it makes me regret purchasing the smoker. I could have saved a good bit of money, but noooo, I just had to have the bluetooth feature.
Corpse 108
Sep 5, 2021
Works pretty good. It loses connection when I lock my phone screen, but connects again some what easily. Definitely needs a graph. It is difficult to see progress and stalls during a cook. It is nice to be able to control things remotely using wifi!
1
Petru Maxian
Aug 29, 2021
As many other reviewers mention, the Android app worked fine before the last update (when the app icon was red). After the last update (when the icon turned white) it's not working anymore. It finds the MB-800, it connects to it but that's it, can't set temperatures from the app, can't do anything! How about hiring some good Android developers Masterbuilt? People having iPhones have the app working flowlessly in contrast. Please release a fix ASAP or at least rollback the last update! Damn!
16
Adam Ledbetter
Aug 28, 2021
Was really excited for the smoker(it's great) and the app(straight trash) as I've never had smoker with wifi and Bluetooth tech. I'm running an Android phone and can honestly say the app is the worst I've experienced. It's 50/50 if it's connects to the smoker and then if it does I better not leave the app because it won't connect again. I keep having to re-pair for it to work. I've also never been able to connect to wifi. I hope there's an update coming because it needs it.
16
Anthony Ginz
Aug 24, 2021
This app is unfortunately useless. I paid more to have the Bluetooth capability for the new smoker I bought and it constantly disconnects and is not showing the same information as what is displayed on the smoker. It is sad that you pay more for this feature and it does not work at all.
Ethan Hallesy
Aug 19, 2021
Edit Aug 19 2021: New version seems to make pairing on Android considerably easier, which is nice. Terrible on Android. The smoker cannot be paired with wifi reliably. I had to use my ipad for that. The lack of cook history is a major oversight as well. Please fix this app. The smoker is great but this app ruins the experience.
4
Gunnar Kasselt
Aug 13, 2021
Since the update, the application refuses to connect to the smoker. It worked fine before the recent update, but now cannot connect even when set atop the smoker itself. It's now a worthless application that doesn't do what it is advertised to. If you want the convenience they advertise, buy another brand. You won't find it here.
17
V Mayo
Aug 8, 2021
What happened??? It was working fine BEFORE the update when the icon was a red colored symbol. Now it's garbage. The app no longer connects to my phone. WTH!!! I don't want to stand around and fiddle with controls. This was a feature that attracted me to buy the smoker. Now you all have ruined my experience. Please fix the app
9
Jon Bolaney
Aug 7, 2021
Not nearly as bad as some people say but it could use some work. Specifically the wifi connection interface has never worked for me. But I can usually set my phone by the back door and read cook and grill temps without going out to the grill so I say that's a win in my book.
Raymond Rodgers
Aug 2, 2021
A number of reviews mention an inability to set timers and I experienced that on the first use of the app myself. I don't know what changed but afterwards, I was able to use the timers and other features of the app. Maybe I got lucky. In case, the timers and temperature settings can be a bit awkward but work fine for me.
3
Brandon Renwick
Jul 23, 2021
This app does control all functions. it actually works fine! the only drawback is the limited Bluetooth distance. Not the apps fault, it would just be more useful if the unit was equipped with wifi so you could go outside a 20foot distance and still monitor the smoker
1
Brian Boyle
Jul 21, 2021
This app is simple and easy to use for the most part. The only issue I can see is that there are button at the top of the screen that I am unable to access on my Google pixel. The top system bar covers the button for this app. It would be helpful in the next update to have this fixed.
1
Ken Riddleberger
Jul 9, 2021
Love being able to control my smoker with my phone. Two complaints/suggestions. The recipe section is pitiful. Tips, temps, and cook times would be more useful with access to a good online recipe site. Secondly, I am using Moto Action phone and I cannot see the top menu. The phone menu obscures it. Please fix it. I really like the timer feature.
3
Casey McClain
Jul 8, 2021
No point in having an app with remote controls that do not actually change anything. This app doesn't work at all and serves no purpose other than an alarm that the grill is at temp, which is easy to find out because the grill is awesome and takes almost no time to get to temp. I see no purpose in this app existing at all and will be deleting it, love the grill, hate the app!
9
Rosscoe Sterling
Jul 7, 2021
Semi-functional: app refuses to allow me to set a timer. Shows all my stats but without being able to set a timer what's the point of having an app? Garbage attempt by the developers. Not sure if the issue is on the app interface or comms side of the grill. Regardless this is trash unless all you care about is connecting your grill and seeing the current temp.
1
Team Cahill
Jul 3, 2021
This app doesn't work. The app keeps telling me that I can't control the smoker unless I shut the door, and reconnect. It stays in safe mode all the time. The temp is about 8 degrees higher then the smoker is saying. The app has potential but needs work.
3
Jackson Youngman
Jun 27, 2021
Constant issues with app and Bluetooth. Worked when first assembled. A week later during the first time using it there was a constant issue with being in safe mode (door wasn't open). Had to delete and reinstall app. Connected and worked well for a few minutes than the Bluetooth lost connection. Now I am no longer able to connect no matter what I try. Poor app and hardware for an expensive smoker.
8
Randy S
Jun 24, 2021
The smoker is fantastic, but you really need to work on the app hard core, it disconnected everytime I put my phone down, I let that slide because it doesnt take long to reconnect. My main issue was the internal temp probe stayed static, and it wasnt just the stall, on the smoker itself it showed correct, but the app stayed the same at 63° internal, it was 98°... It corrected after fully restarting the app, I just went back to my thermapro. I'll update review if you fix. On the Gravity 800 btw.
14
cjchafy
Jun 20, 2021
Great Smoker - Bad App. As others have said, this app just isn't up-to-par. I regularly need to rediscover my smoker and experience frequent disconnects, even when within acceptable Bluetooth range. I've gone through the tips and tricks but it's still too much of an issue to bother. It's a nice concept, but without some serious support, you're better off setting up timers on your phone and controlling temperatures as you see fit. Fantastic smoker, though!
13
Andrew Weckerly
Jun 19, 2021
App needs a lot of work. Even basic setup is exceedingly slow and it will not connect to my wifi. It can find the wifi names - I double checked to make sure my Google mesh router was putting out a 2.4 ghz band for it to connect to... And every time I try to set it up I get to try and make the connection, and the app just spins forever. If you swap to another app while it's "trying to connect," it will just stop trying to connect to wifi, and to try again you need to restart the pairing process.
4
Scott Phillips
Jun 18, 2021
Technically the app works, but on my Galaxy S10 it disconnects regularly, meaning I can't trust it overnight to notify me of issues. Other applications of similar purpose work great for this, but would love to be able to trust the app to communicate the status of smoker itself without having to resort to using an additional tool for surety. Also... had to use my iPad to get wifi connected... wouldn't do it with this ver of the app. Super annoying. Smoker is GS 1050.
3
Reaver Con
Jun 15, 2021
Typical garbage! Just another app designed to track your location and offer up poorly implemented features. 1. Disconnects all the time and yes, Allow to run in background is enabled for the app 2. Meat probe temp never updates 3. Requires location permission WHY! WHY THE ACTUAL [email protected]#K DO YOU NEED MY LOCATION?!!! 4. No meat temp presets The grill however is amazing!
3
Roger Morris
Jun 13, 2021
Terrible app. First, just getting setup on the latest firmware was a joke. Finally got that fixed, but that I'm using WiFi it's even worse. Have to reconnect every time I open the app to check on Temps. The probe temp never updates, so I have no idea of what is happening.
4
stephen chiusano
Jun 8, 2021
Keeps returning to safe mode, unable to control smoker. Best solution would be to have the app allow for reconnecting when back in range, rather than having to power cycle both the smoker and the phone each time the phone goes out of range
1
Geeze Louise
Jun 1, 2021
First day using this app and it's just garbage. I've had to pair with the gravity series 6 times so far because it keeps disconnecting. Not just disconnecting from the grill, but 100% disconnecting from wifi and I have to keep setting back up the wifi over and over and over.
1
Mike K
May 31, 2021
This app and BT feature is a total waste. Like the other reviews, I didn't buy an electric smoker to have to sit next to it all day. Masterbuilt needs to get this figured out and fast. On some occasions, the app stays in "safe" mode all the time and says to shut the door - which is already shut. Sometimes, I'll get a temperature reached message, but the timer on the app doesn't reflect what the screen is reading. And the blue digital readout is HORRIBLE. You can't see it in the sunlight. Who designed this thing???
27
Eric Minisce
May 31, 2021
Doesn't work 90% of the time. App says phone is connected and grill beeps like it is, but no info comes up on temp and am unable to control anything. I think this app has worked maybe twice in the year I've had the smoker. Constantly disconnects. Terrible
2
James Maggio
May 30, 2021
Constantly looses bluetooth connection then its difficult to reconnect. Every time you open the door you need to reconnect the app. And many times the counter doesn't count down. And you can't use the probe without the app. USELESS.
Juancho Salao
May 23, 2021
Works half the time. A lot of improvements needs to happen with this app. At least the fundamental purpose, making sure that it syncs with the grill and be able to control without worrying about it.
1
Handymanjoepasco Joe
May 17, 2021
Terribly Disappointed. I was excited to use the app with my new smoker, but it refuses to pair with the smoker. My phone pairs with the smoker when I don't use the app, but the app won't. I followed the directions exactly, but it won't connect. I've tried it several times. Forgotten the smoker from my Bluetooth devices list. But it won't work. I sent in a request for help, but over a week later I still have no response from Masterbuilt!
2
Matthew Sartori
May 11, 2021
This app is a waste. It was a pain to get set up the first time, and hasn't worked since. Timers and notifications didn't go off during the one cooking session where it "worked" because the app kept disconnecting. What's the point of a connected grill if I have to sit within 8 feet of it for hours of smoking a brisket? Don't let this feature be what sells you on the grill.
17
T Harper
May 8, 2021
The real problem is the WiFi connection on the grill, or lack of connection I should say. Bluetooth is useless, I am not operating a speaker here, so I don't intend on sitting next to my grill all day! The Bluetooth should only be used by this grill to assist in setting up the WiFi connection. I have a mesh network with WiFi 6 and its backwards compatible. I put a node next to the grill and the grill still had a weak signal and wouldn't connect! Really Masterbuilt, 2.4Ghz? Couldn't do 5Ghz?
18
Michael Klea
May 8, 2021
Works ok. Some bugs. I wish they would add the ability to see temperature over the entire cook. A graph showing the temperature every minute or so. Kinda cool to know how close it stays to temp.
1
Kenny Benton
May 7, 2021
I didn't sign on this app to tell you what I think about the app. I signed on to tell you what I think about your Electric Smokers. The one that I presently have is my 3rd and final smoker that I will ever buy from you. The first one I bought lasted 3 or 4 seasons. The second one lasted only the one summer, but it was destroyed by tornado damage during a breakout of severe storms last year in southern Indiana, although it was starting to have problems by kicking out of the cooking mode and just shutting down. It probably would have wound up on the scrap heap anyway. So I saw this unit on sale that was a blue tooth model. Supposed to be able to control it and not have to be right there with it. Wrong! Keeps kicking the program out. If I get over 20 - 30 ft. away, kicks it out. If my phone rings and I answer it, kicks it out. If I let my phone go to sleep, kicks it out. If I open a different app, kicks it out! Everything kicks it out! i was trying to smoke a pork butt today and spent more time having to go back to the unit and get close enough to re-connect the app and get it going again. And I can't bypass the app and just do it manually because I can't read the LED control panel. It has not had bright enough lighting to read from day one. Guess that should have told me something - like, TAKE THE DARNED THING BACK!
3
Robert Couch
May 2, 2021
Partially functional. Connecting via bluetooth works, but I can't get it to connect to my home wifi. Downgrading my original review from 2 to 1 star. I get an email telling me about the fixes in the new firmware, but I still can't connect the app to my wifi which prevents me from updating the controller. The grill works great. The app, on the other hand, is garbage. It's causes more problems than it alleviates and I've wasted too much of my time trying to get it to work as advertised.
10
M Bodine
May 1, 2021
Edit there is supposed to be a firmware update and a button should appear in the app to prompt the update but it's not happening . And supposedly if the grill is connected to Wi-Fi it should also update but neither of these things is happening and I'm stuck with the old buggy software . This app and the firmware in the smoker grill are really poor. There seems to always be a problem with the Bluetooth to the Wi-Fi or the unit setting off and requiring a lot of fiddling to get it working again.
17
Slick1855
May 1, 2021
The alarm functions are nice, but app disconnects and won't reconnect if I use a different app. Really frustrating. Update: lowered to 1 star as it is a major challenge to get the app to reconnect to the smoker again each time I use it.
Terry Gietz
Apr 30, 2021
Try it but don't be surprised that the App sucks green donkey meat! It's a huge disappointment considering Bluetooth is a big selling feature but functionality is not reliable at all. I reinstalled everything twice and connected each time only to loses connectivity over and over again while standing next to my new smoker! Fix this please!
3
Jei Gaither
Apr 18, 2021
It's so incredibly frustrating to buy a $400 device and then have one of its major selling points not work. This app is ridiculously under-featured (UI is clunky at best, no graphs, historical data, etc.), and it refuses to stay connected to the smoker. Usually, I have to turn the smoker off and start the syncing process from scratch. Really?!?! Figure out Bluetooth communication, Masterbuilt!!! I'm going to just use the display on the smoker and uninstall this garbage app.
12
Jeremy Timmins
Apr 17, 2021
Love the smoker, but constantly won't connect to my phone. I have a new phone, good wifi and can't use the app sitting in my living room 10 ft away. Very disappointing, spend this much money on a smoker and one of the selling points is I could monitor and control the smoker from my phone. Doesn't work most of the time. I am considering returning the smoker and going with a different brand. Yes over the app, thats how annoying it is.
8
Krystian Polak
Apr 10, 2021
It's a solid app, but yea its using Bluetooth, not wifi. That's just not as solid of a connection so when you walk out of range you disconnect. That's what I would expect out of Bluetooth. However their could be some sort of "offline sync" feature to at least keep the timers going when you're disconnected. I tend to get a pretty far range in my house, even upstairs.
1
Michael Clevenger
Mar 31, 2021
Product works great. Biggest problem I have is when I walk out of range for the Bluetooth and come back it want me to hit tye Bluetooth button again to ensure that the cover is removed from the smoker. I get safety and if it's the first time I turn it on and rye temp isn't even set I should have to press the button but if it's up to temp and currently on why do I have to press the button. Stupid.
1
Stephen Brown
Mar 29, 2021
First, the grill is awesome. Gets up (and down) to temp quickly, is easy to use and everything I've cooked had turned out great. Did take me a sec to figure out controls (but reading the instructions helped). Haven't had any issues connecting via WiFi. The app has been a bit temperamental at times, have to disconnect and reconnect on occasion but by and large it's worked well. Cooked a brisket for 12-13 hours and was able to set and generally forget it.
2
Josh Dunham
Mar 14, 2021
Despite the bad reviews for the app I purchased the 560 for the actual cooking reviews. The app itself has given me zero issues other than WiFi not connecting. The grill connected via Bluetooth with out issue multiple times while attempting to connect via WiFi. I just got it connected to WiFi and I'm embarrassed to say what I do for a living. It clearly states "supports only 2.4ghz networks" I created a 2.4ghz wlan and it connected instantly. Awesome!
2
Ron Schell
Feb 18, 2021
I see so many bad reviews on this app, I've had nothing but good experiences. The first thing I did, disable power saving on this app, this should stop Android from killing it. Older versions of Android won't have this. Could also be older BT versions don't work well with it? I'm running 5.1 on a V60 and have zero connectivity issues. It even reconnects on returning from the store for example, stays connected from inside the house, 30 feet away. All in all works very well for me.
4
Bryan Anderson
Feb 14, 2021
Wow is this app bad. I read the other reviews and thought there was no way. But, I was wrong. Every 5 minutes it loses connectivity with the grill and it takes me 10 minutes to reconnect. I'm sitting 10 feet away from my grill and it still looses connectivity. Great when it's connected, but it's rarely evey connected.
10
David Schmidt
Feb 8, 2021
I don't know if it's the app or the smoker that is the issue. I think it's the app as I didn't have the issue the couple times I used it before connecting. 1) Errors out if it's cold outside. Have to use a hair dryer or hot water to warm it up before it will work at all. 2) App always says the door is open, whether it's open or not. This message covers up the target temperature and time read outs. Basically, the app makes the smoker a brick.
6
Ricardo Mendoza
Feb 4, 2021
I got it to connect then it told me it wasn't able to control smoker while door was open, which it wasn't. It cant find my wifi signal that my phone is connected to, and on top of all that it needs my location services on to work. Why does my smoker need to know where it's at.
4
drunkenmonkey343
Jan 26, 2021
Seems to have connectivity issues. Real problem running in the background. I have to keep this app open and my phone on AT ALL TIMES for this to work, cannot use my phone for anything else without the app disconnecting. Very annoying, kinda defeats the purpose if I have to go outside every 10 mins just to reconnect.
5
ZERO
Jan 24, 2021
The app does work somewhat well as long as your smoker has good signal. The app does need two major updates: 1) It should not disconnect on android when the phone screen turns off or you navigate away from the app. This renders all alarm features of the app meaningless. 2) There should be a way to set the alarm as an ALARM. With no option for custom notification sound and no way to override your phones notification volume by being an actual alarm even in the rare instance that an alarm goes off and your in the app you will likely never notice.The app should be using the alarm sound to trigger so it can truly be an alarm. Below is some minor bugs and features it could use (besides the 2 big ones above): -When it reaches you set point it says your 'null' temperature has been reached. So there is an error in the translation file. -No clear way to remove an alarm. Once my probe alarms I can clear it on the smoker and I can set a new one on the app but what about just clearing it now so there is no longer any alarm set on the probe? -App says "Time Remaining" even when using the count up setting so it should be smart enough to know when it is counting up and not down and label the field correctly. -Low temperature warning, it would be amazing to have a way for you to enable a low temp emergency warning so you can be alerted to your temps dropping below spec due to low fuel or something else. Either way your temps are out of range and if you do not currently have the lid open something must be wrong. -Logging, the data is already being sent to the app so let our phone log the data it gets so we can make graphs etc you can store in a CSV so we could export our cook. I understand not doing this on your cloud servers due to costs but our phones can do this data logging at no additional cost to Masterbuilt. They can then add this feature to the spec sheet!
11
Ish Kabibble
Jan 23, 2021
Horrible, keeps disconnecting will not reconnect. The smoker works fine,so far. The app to control it needs A LOT OF WORK, because it doesn't! Will not stay connected. Open the door and it's all over. Who was the fool that approved this app for release? Totally useless.
5
Steve Mehnert
Jan 16, 2021
Bought my gravity feed smoker in September of last year. Paired beautifully and was able to control the smoker through the app. Last update on 1/5/21... now I can still connect with the smoker and see what it's doing but I'm not able to control the smoker by setting temp or time. Should've left well enough alone. The smoker is a great piece on it's own. Just wish I had the control with my phone back again.
3
Bryan Gabric
Jan 12, 2021
Pretty but useless. Love the dark interface but why does it have to disconnect every time I switch apps? Now I get no warning when my food is done. To top it off the temperature probs just stop reporting. Right now my phone say prone 1 is 73 but the grill says it's 130. My chicken will be a burnt crisp before it figures out something is wrong.
2
Jason Smith
Jan 11, 2021
Just got the 30" electric smoker for Christmas. The bluetooth is basically useless as it doesn't stay connected at all. And sometimes after it drops, you can reconnect, but most of the time it doesn't. I was smoking a brisket and the app disconnected just as I got to the right internal temp... I had to go stand out by the smoker to monitor it since the app no longer worked. I tried multiple times to reconnect and nothing. Deleted and reinstalled the app, then couldn't find my smoker. Even unplugged smoker (MID-SMOKING) for 30 seconds to try and reset and... NOTHING. Smoker is good, but the app is worthless and beyond frustrating.
6
Eye On
Jan 11, 2021
Disappointment! Will not connect, at all. Bluetooth recognized it, paired, then the phone says app needed, which is downloaded. Then when you go back to the app, it restarts and...... won't connect! So....... Sold on a feature that doesn't work!
4
Tony Crimando
Jan 8, 2021
Honestly I've had 0 issues with the app. Notifications work as expected, it connects fairly seamlessly, and it's easy to monitor the temperature of both the grill and food. Only gripe with it is the UI isn't updated for full screen phones so some of the UI gets cut off at the top and bottom on the Pixel 5. Fix that and I'd give it a 5 stars.
1
Zachery Sisson
Jan 8, 2021
App doesn't do its job. The problem is the app won't run in the background. Now most apps have an option so you can tell Android not to ever put the app to sleep. Masterbuilt hasn't enabled that. So if you pull up your browser, or send a text, or do anything that sends the masterbuilt app to the background, it stops working. Masterbuilt, just enable the app to run in the background and this should fix everything. As it is, if I want to use this app I can't use my phone for anything else. Crazy.
5
keltin2002
Dec 29, 2020
Works great! Everyone having a problem with it are probably multi-tasking and running the app in the background and walking around the house. I installed it on an old phone dedicated to the app. It ran for a 12 hour cook with no problem and was able to control every aspect of the smoke (time, temp, and broiler)
5
Brian Barrick
Dec 28, 2020
After several attempts it finally connected then it rebooted the unit on the smoker in the middle of seasoning it. Updates: So far the apps pretty decent. I've been using it without too much problem. Even out and about I can check temps. I think the pairing could use some work.
4
Bradley Bedford
Dec 27, 2020
Terrible. Like all others said, bluetooth connectivity simply impossible. This is my second smoker, bought this model "upgrade" just for this feature, and it doesnt exist. Should have read reviews, but my first smoker is a masterbuilt as well, and it was fine. Seeing how long this has been a problem, and they havent fixed it...last Masterbuilt for me!
6
Anonymous User
Dec 23, 2020
App won't connect to smoker unless I remove, search and add the device back again for each use. The "target temperature reached" notification is off. I set the temperature at 225 degrees F. When the temperature reading indicates somewhere between 210-215 on the main screen I get a pop up notification with beeping that the target temperature has been reached.
Keylan Graham
Dec 19, 2020
Got up at 4am to start a huge brisket. Phone paired just fine and then after wrapping I can't get it to repair. Uninstalled app and installed again, deleted the device and tried to add new. Also all the buttons are outside of the parameters of my screen, back and menu are cut off and I can't hit them. Using a Pixel 5. Also tried on my old pixel 3 and my wife's pixel 4 xl. No luck. Bought this smoker to use the bluetooth. Absolute junk
5
Kelly Shuttleworth
Dec 19, 2020
I spent an extra 100 dollars for Bluetooth and it dosen't work. This app is terrible. Wont stay connected and the app crashes. Registration of the product is the same.. The Registration site is like the persone who built it doesn't know how to make a website. I still don't know if I'm registered!
9
Jim M
Dec 14, 2020
Just got my masterbuilt gravity fed 1050 and didn't think the app could be as bad as all the reviews. I was wrong. It connected to my phone after 10min of trying. Seemed to work good. Then 5min later when I went to check the temp on the smoker it disconnected and I have not been able to reconnect since. This "app" is a joke.
7
Damon Meyer
Nov 27, 2020
Will not stay connected to my Pixel 3. For a simple app, it's very clunky. I guess it really doesn't matter since it doesn't work. I really wish I had researched more before purchasing this brand. BTW, their customer "service" is exclusively online... No phone calls accepted.
5
Damon
Nov 22, 2020
When it works it's fine, but it only connects to the Smoker 10% of the time. No matter how many times you reset your Bluetooth or re-pair it never wants to connect, even when standing over top of the smoker. The smoker itself is amazing, but this app is almost worthless. Using a S10+.
4
Marshall Walker
Nov 7, 2020
The "Safe Mode" will turn on when you open the door, and blocks access to time and temperature controls on your phone. This interference will not turn off. No matter what I tried, this stupid interference will not go away. The app contains several pages of recipes that pop up unwanted. Would be better if you could turn this annoyance off.
1
Brian Zoraster
Nov 7, 2020
I have tired to use this app on my phone and my tablet. Everytime I use smoker it's 30 + min of trying to get either one of my devices to connect, if it ever will. The smoker is great, the app/bluetooth connections are poorly executed. Note - I just rinstalled the app to give it another try and now its forcing me to make an account to connect to my smoker.. no thank you
Fixit Rick
Oct 18, 2020
Absolutely garbage. I really do not believe the unit ever had Bluetooth feature, they put a sticker on the smoker and called it a day. It shouldn't be that hard filks, BT has been around for many years, were not talking rocket science here. The app is just as useless, Masterbuilt's only interest is gathering your info. Save yourself anlot of frustration and buy another brand .
4
Mike Conner
Oct 17, 2020
The smoker is good. The app is horrible! Bluetooth disconnects and won't reconnect. It's like one the smoker heats up the Bluetooth will no longer work. Get the Bluetooth connectivity issues fixed and the app would be fine. One star because the app is unusable!
Jeff Sornig
Oct 11, 2020
Update 10/11/2020. This app is still trash. The Smoker itself is good. The app is awful. Negative stars. App Disconnects way too easily and often which is really annoying. The whole appeal of a bluetooth monitored smoker was so I could check temps and monitor time from my phone. The LED display on the actual smoker is very low-lit and hard to see in the sun, so the app should be more helpful. Needs much better connectivity and then the rating would go up significantly.
16
j prigge
Oct 11, 2020
Seems to have a 3 feet bluetooth range, wifi drops out repeatedly too. Tried changing temp via app and the actual temp on display quit, just displayed the set temp. Had to power it down and restart to get it back working. I'm using android, if you have Apple stuff it might work better.
Ray H
Oct 7, 2020
I've only used the app twice so far, but it seems to be working just fine. Yes, I sometimes have to reconnect to the smoker, but when I do, it picks up where I left off. My time and temperatures are set and running properly. When a specified setting is reached, I receive an alert on my phone. I'm using it on a Note 8, with a John McLemore signature series unit.
1
Mike D
Oct 3, 2020
I love my 1050, but this app is complete trash. MB sent me out a new controller due to the original not connecting to wifi. New Controller showed the proper signal strength, AWESOME ITS GOING TO CONNECT! WRONG!! It just sat there spinning for 15 minutes. Deleted the app, rebooted phone, rebooted the grill, reinstall app... Now it just spins trying to find wifi networks. MB... Your 1050 is amazing, but PLEASE fix this app and/or your controllers. I'm just going to get a Fireboard and be done.
1
munj0006
Sep 20, 2020
Overall the app is a great idea, but it needs a few patches: It will not connect to 2.4 ghz Wi-Fi, I've uninstalled and reinstalled it several times, and cleared cache and data, still no luck. Also, the probe alarms tend to go off before the target temperature is achieved, it's like they're not on the same page. Lastly, it needs to have the ability to set an alarm if the smoker's temperature starts falling, indicating it may be out of coal. Address these issues and I'll happily give 5 stars!
Rhonda Fox
Sep 20, 2020
Absolutely Worthless! I've read the comments and every single thing everyone else is rating at "1" is point on. Love the smoker but don't buy it for the app. It literally cannot hold the connection and it is ridiculous the amount of time spent going out to hit that damn button to "try" to connect again. The meat is finished before you have successfully reconnected. I've uninstalled.
1
Travis Smith
Sep 18, 2020
it would really be great, if the app was more accessible to people who are visually impaired. I can only use the app to read the current temperature of my smoker and check the time period it would be really nice if I could use the remote features to configure the temperature and cook time, without having my next door neighbor come over to assist me.
Brian Swanson
Sep 17, 2020
It's great WHEN IT WORKS. Every time I navigate away from the app, the connection goes into "safe mode" and I have to go back outside to reconnect it. Why do I need an app if it's gonna make me go back to the smoker? And if I'm smoking something all day, like a brisket, it eventually stops connecting altogether. Other than that, easy to navigate and set temperatures and the like.
brian plourde
Sep 6, 2020
When the app works, it's perfect. But it works for 5 minutes then stops. Requires a bunch of re-pairing attempts, then finally just won't pair with the smoker. Not sure if it's the smoker or the app, but it was a bad purchase.
Terry Norris
Aug 31, 2020
Aug 2020.. It still is ehhh.. Works great when first installed. Just never walk away from it or the world of app time waste starts. Only reason it gets 2 stars are the recipies. Also has timers that you can set. The app, when working, will give you notifications. I have tried to re-pair with the Bluetooth, but it still can't find it even if I am next to it. The Smoker has a flashing Bluetooth symbol once you lose connection. If you see that, time to Uninstall app, turn off Smoker, restart......
3
Hungryasabear
Aug 30, 2020
DO NOT BUY THE SMOKER FOR THE BLUETOOTH FEATURE! This app connects AT BEST 10% of the time. You could be standing right next to the smoker and it won't connect. Absolutely useless feature. Don't waste your money on this "upgrade". And your can't silence the alarms when it does work! Swiping away the message from your lock screen saying it's up to temperature should be enough, but I have to unlock my phone to open the app so I can turn it off.
18
Troy Burkle
Aug 30, 2020
I love Masterbuilt smokers but their app development team is not great. This app does not connect easily nor does it stay connected. If you use an android device it will only connect to WIFI about 1 out of 50 times on your birthday under a full moon. Overall a very frustrating app experience. It's particularly terrible to have the app disconnect in the middle of an overnight cook causing you to miss the target temp. Masterbuilt, your users are begging you, please, fix this App!
26
Vincent Miller
Aug 23, 2020
App loses connection constantly. It's great fun being in the middle of an hours long smoke and having to reinstall the app multiple times to try to get a connection. Would give zero stars if I could. Don't buy one of their smokers if the ability to use the app to monitor your cooking is important.
7
tom duly
Aug 21, 2020
Well it does work.... After getting 12ft away, no connection! Bluetooth was one of the reasons for getting this Smoker! Edit -Nov. '19. - Seems that this does not work at all, now! Wow! I Have given up on even using the App. Forcing me to consider Others Brands now! Edit again Aug '20 For reasons I don't know, I tried that again, knowing that it had an update not long ago! Wow, the app works, Bluetooth on the smoker works tooo! What a surprise!
5
Matt Holzheimer
Aug 16, 2020
Total garbage. App connected the first time then would not connect again. No matter what I tried. Followed all their recommendations and still would not connect. Bought the smoker specifically for the Bluetooth option. Again, total 🗑.
Chris Armellino
Aug 8, 2020
App sucks. Bluetooth feature is useless. Paired ONCE to my phone. Now it will never connect. Tried forgetting and repairing to go through set up again. All I get is "hmmm something is wrong. Try the following".....none of which works. I hope they fix it.
3
Patrick Stylianou
Jul 30, 2020
The gravity series is worth the money even with no app. That being said, this app is about as bad as it gets. Disconnects from the grill if you look at it wrong. Can't rely on it to alert me that my food has reached temperature. Probe temp never correct on app. As others mentioned, the manual should have explained that you have to hit the reconnect button on the grill after each time you open any of the 3 doors. Supposedly this is a safety feature. It's mostly just annoying.
16
Edward Naso II
Jul 26, 2020
So far this is my second use on the unit. The first time was for 3 hours to season the smoker. On my second attempt after getting to temperature my Bluetooth has disconnected I've tried turning on and off the grill I've tried resetting my phone uninstalling the app and reinstalling the app. It will not connect! Completely disappointed! This is the first time I'm using it to cook and it doesn't work properly.
Ereck Ladd
Jul 26, 2020
Purchased a brand new MB25073519 (MES140P) yesterday. This app will not connect to the integrated Bluetooth. It is useless, it is a useless feature on the smoker. (Android 10) I don't understand what kind of person or people it takes to build an app as a companion to a product and be ok with such poor reviews. 1.8 stars at the time of this writing. I would definitely mark that as a failure. There is not a fiber in my being that would be ok with that if I were affiliated.
Senor CMasMas
Jul 20, 2020
In a word? "Disappointing". Pairing the device was a PITA. I had to skip the apps connect page.. leave it up.. and go to Bluetooth settings and pair there. Then the app suddenly "succeeded" at what I did in the other screen. Constant disconnects. Even when it was "working".. it keeps showing disconnected.. then the right info.. then disconnected. I thought my smoker had turned itself off but it hadn't. I had to restart the smoker to get it to reconnect. This app asks for WAY TOO MANY permissions for what it does. Tell me Masterbuilt..WHY DO YOU NEED ACCESS TO MY GPS LOCATION? Or my CONTACT LIST? I write Android apps commercially. This product seems like a beta at best. Whatever company you outsourced this to are morons. You should demand your money back.
6
G ary
Jul 9, 2020
Won't connect and operate with my S10+ phone. 2 days now and I can not find any method to make this work. Less than 1 star if I could. Next day. I have it working as for seeing smoker temperatures and seeing and setting times. This was big for me to see this work. Sadly I can not share how I did it with all the reboots, different settings, deep phone tweeks..... one thing still trying to do and that is getting the smoker software to update. Its like the old days getting this app installed
Joseph Anderson
Jul 4, 2020
Normally not the type to leave reviews even when things are bad and move on with life. This one however is different. Literally all it needs to do is connect to your phone via Bluetooth to show you meat prob temp and tell you how much time is left from the cook time set. It both will not connect 9 times out of 10 to get the temperature, and then when it does connect it doesn't even properly countdown the time set. Love the smoker. The app is trash. Get your own Bluetooth thermometer and timer.
1
jim litchard
Jul 4, 2020
If I could give this app a negative number I would. Constant issues from the beginning. Can not pair. Disconnects when I'm standing right in front of it. Useless. Tried uninstalling and starting over. App will not accept any of my VERY VALID email addresses. I purchased this smoker for the very reason of being able to monitor it with my phone. USELESS.
1
Madueno Jamssens
Jul 4, 2020
The smoker itself works great but on my first long 321 rib smoke the Bluetooth disconnected and is very unstable at this point. The WiFi never connected to my router. The first cook was almost flawless but now I'm having the connection issues like everyone is mentioning. Need App work. Only time will tell how long the smoker/grill holds up.
5
David Jon
Jul 1, 2020
Drops after initial use. Make sure you do not go further than BT range, or the app will disconnect and not be able to reconnect unless you turn off your smoker, which isn't ideal if you are in the middle of a 14 hour smoked. The screen on the smoker is useless, so good luck.
3
Jeremy Green
Jun 29, 2020
The app could use some updates, but the functionality when on works okay. 1) The notifications when pressed do not take the user to the app. 2) The bluetooth range is very limited. I've noticed anything outside of 25 feet and it dosconnects. 3) When my phone goes to sleep the app will disconnect from the bluetooth. 4) The overall timer rarely starts right away.
7
Andy Wysocki
Jun 21, 2020
Biggest piece of useless technology I've ever purchased. Not reliable looses connections constantly and doesn't reconnect most of the time. Had to reinstall and restart 3 times in one session. Should've read reviews before buying. This is a second masterbuilt smoker i own the first one had a remote and it worked like a charm.
3
Gary Frantz
Jun 21, 2020
Worked first try then disconnected during the seasoning process and won't reconnect. Tried re-downloading, re-pairing, and power cycling phone and smoker. Something is wrong with the app or the control module. I hate Bluetooth. Why wouldn't you just put wifi in? So much more reliable.
4
Joel Weaver
Jun 14, 2020
Not great. I'm using with the new Gravity Series 1050. Was able to get grill connected to WiFi but app is woeful at staying connected. The developers need to do a better job of implementing simple background functionality. If your phone goes to sleep or you go into another app, the Masterbuilt app will disconnect. Then the app goes into "safe mode" preventing the user from doing anything remotely useful, like adjust the temperature or monitor the timer. Great grill, just horrible app.
5
Stan Blueberry
Jun 13, 2020
Terrible, terrible app. Loses Wi-Fi connection constantly requiring me to traipse back down to my patio and let Bluetooth connect to my Digital 560 smoker. The color scheme; yuck. Let's put little tiny red and while fonts on a BLACK background. How about letting us reverse the color scheme so that it can be visible? Please hire some non-sadistic app developers and rebuild this from the ground up.
4
Travis P
May 17, 2020
A parody of the worst app ever, but so much potential. Having remote monitoring of the BBQ and meat probe temp is amazing. Janky setup--multitask away anywhere during the process and the whole thing cancels and you have to start over. The constant alarming when target temperature is reached is hilarious. What should just be normal temperature swings that you shouldn't care about set off an alarm on your phone every minute. The raw material is there, but the execution is abysmal.
3
mike williams
May 14, 2020
The app is definitely lacking. Bought a different antenna, which help with connectivity issues, but the app would be better if you could set a high temp low temp (say 20 degree variance or something) for grill temp. And a stay on top/always running ability, so that when you got to a different app it doesnt disconnect. Other than that i would easily give it 5 stars
3
Neil Nimrichter
May 14, 2020
All the complaints are true. I cant get bluetooth to pair only wifi. But the temp inside and the probe will not move off the same temp. I've used my gravity smoker about 10 times now and it is awesome. But the app needs some work.
3
Scott Napier
May 12, 2020
When I used the app to set the temperature, every time the temperature his that threshold it sets my alarm off. So, while the temperature is collated with 5 degrees it goes off about every 20 seconds. Incredibly annoying. I smoked meat overnight, and now I go to connect my phone and it simply won't connect. I can't even pair with the smoker again. Excellent smoker but the app for it is really really really bad.
9
Scott Roth
May 10, 2020
Frustrating that the app will not reconnect after it gets disconnected from machine. I have found that the only way to get it to reconnect is to turn off the smoker and then turn it back on so that the app will reconnect. Masterbuilt makes great smokers but has lousy support.
2
Vincent Bernesi
May 9, 2020
Constant Bluetooth disconnections, unable to connect on wifi, but worse yet, this app is constantly beeping everytime the temperature sways and comes back to the preset! The app is pretty much unusable. The wifi connection should offer remote control via the cloud. Loving the gravity 560, hating the app. Takes away from the complete experience .
6
Adahm Faehn
May 8, 2020
When the app connects, it works well, when it connects :( Needs some work on reconnecting the smoker. If you walk too far away, its almost impossible to reconnect. Also, need an option to turn off the temp reached alarm.
2
Joe Laney
May 7, 2020
Frustrating. Constantly have to reconnect thru Bluetooth. Won't let me set the probe temp. It does tell you what the temperature inside the smoker and the probe. Unfortunately I don't think the probe is accurate. Only used 3 times. Ordering a different thermometer probe for better accuracy. The smoker is awesome, app sucks.
2
Mike Crisman
May 6, 2020
Set Temp alert is annoying. There should be a way to turn off alert notifications or have a parameter setting. Pretty much I just turn the whole app off. Might have to go with an aftermarket probe if the problem isnt fixed. All in all the smoker kicks ass but the app plain sucks
3
Roy P
May 1, 2020
Both wifi and Bluetooth connections work. However, you can only change the temp via Bluetooth. The key that most seem to be missing is that when you open the lid or move too far away, the Bluetooth is disconnected for safety. When you close the lid you need press the connect button. t immediately reconects to phone via Bluetooth and you can set temp and time via the app. The wifi works at all times but only to monitor and let you know when targets are met. The European app seems to do more.
12
Casey Deem
May 1, 2020
App looks good, but you have to reconnect anytime you close the app. That essentially renders the app useless. Additionally, it's rather annoying that every single time the requested temperature is hit, you get an alert. Minor temperature fluctuation is expected, you don't need constant alerts for expected behavior.
6
Jonathan Lindley
May 1, 2020
It doesn't load through options well (loading gifs that shouldn't be there, hide options), when I set a temp probe alarm it doesn't save it. I get notifications that I've reached internal temp THE ENTIRE TIME. As a software developer I can say this app needs a ton of work.
3
James Powell
Apr 30, 2020
Instead of being a recipe book and a shopping list, just do one thing well and allow us to actually control our smoker and maybe even allow logs of Temps through long smokes. Alerting that the smoker is at temp every time it swings and comes back is super annoying, should be a threshold of difference or a commanded change before it alerts... sad that this app is even associated with such a cutting edge smoker like the 560.
9
Anonymous User
Apr 27, 2020
I just bought this smoker three days ago. Im using it first time today. I connected bluetooth just fine the very first time. However the second time wont connect at all. I havent been able to connect yet since the first time. I'm running a Galaxy note 10. My wife emailed Masterbuilt and I will see what happens. Ridiculous is all I can say. The bluetooth needs to work since this is false advertising technically.
Anonymous User
Apr 19, 2020
Pointless app. It will not automatically reconnect when you exit the app or walk away and come back to the smoker. Gives you the option to "connect" when you open the app again, but you eventually have to got through the entire pairing sequence again to get it to work. Range is extremely limited. So, it is much easier just to use the smoker controls and timer on the smoker itself rather than fight with the app. Pointless.
5
Anonymous User
Apr 17, 2020
It's simple enough. But can't figure out if there's a way to switch to Celsius? And the WiFi part - as per some of the other reviews - can't seem to see how it switches from Bluetooth to WiFi? Surely that should be automatic?
1
Anonymous User
Apr 14, 2020
I have worked with numerous Bluetooth and WiFi temperature monitors and controllers with a variety of smokers. This one makes no sense. I can't for the life of me figure out how WiFi comes into play. I get connected to it but In my mind there should be some automatic switching to WiFi when out of Bluetooth range. If it does this or supposed to do this I have no idea. Is there a more detailed manual that describes in detail the functions other than the basic manual that comes with the unit?
5
Anonymous User
Apr 11, 2020
Connection issues need to be resolved. Cannot trust this control if it keeps disconnecting randomly. Yes I am aware of pressing the button every time I open a door. This app needs audible alarms. Low temp high temp. Especially High temp with some of the flare ups I have seen. And reached cooking temp alarm. Not just some pop up. But this dont even matter if it want stay connected all the time.
8
Anonymous User
Mar 25, 2020
- Can't figure out how to change temperature unit to degrees Celcius (I live in Germany). The grill itself shows the correct units, though. - Using WiFi connection, although the grill and the smartphone are connected to the same WiFi, communication is done over amazon cloud services. This makes sense if connecting from outside, but not from within the local network! And even if not at home, one could use a VPN connection. - I could not find an API nor another way to get the temperature readings for e.g. display in smarthome software like home assistant. Freedom of data? - The app doesn't seem to feature temperature plots. Since data is already in the amazon cloud, it seems easy to have temperature charts online. Or at least in the app.
2
Anonymous User
Mar 16, 2020
I'm having constant connection issues with this app and the MBGS560. Using Samsung S9 edge. Continually needing to re-pair bluetooth. It sees the wifi network but can't authenticate. It doesn't stay connected to control the grill even though I can get temp updates. Very frustrated to deal with and doesn't give me a set and forget experience unless I'm right by the grill, and that works only half the time.
3
Anonymous User
Feb 22, 2020
Doesn't always connect when starting up. It works good sometimes and then loses connection. Still has issues. Wifi router with in 10 feet. My phone shows 100% wifi signal at the grill. Sometimes defaults to Bluetooth. The range on this is very short. Keep working on it masterbuilt, your moving in the right direction
5
Anonymous User
Feb 19, 2020
Every time app is running in background it disconnects. And no Audible alarm through phone. The quick timers have a nice loud alarm that will alert you even if app is in background. But no alarms on temperature probes. Which is a basic function for most Bluetooth or Wi-Fi temperature probe. Also need a high low alarm for cooking chamber. So no sense in buying masterbuilt probes .Temperature probes will send you a push notice but only if app is open and no sound. Gravity series grill
10
Anonymous User
Feb 17, 2020
barely works on my s10, if it disconnects you have to completly force stop the app, restart it, turn off bluetooth and reconnect. 1990s level tech. more importantly, i bought a tablet(galaxy s2) to keep by the smoker so i could avoid said issues, and what do you know... its not compatible. the developers need to be fired.
3
Anonymous User
Feb 17, 2020
no connection. restarted both smoker and phone uninstalled and reinstalled to no avail. lg stylo 3plus. 2 updates later and still not able to connect. At all. Is there no fix to this. Maybe go back to a later version for those that the updates dont work with? At one time it worked then quit.
3
Anonymous User
Feb 16, 2020
My smoker disconnects from phone after about 5 minutes. Then I have a hard time reconnecting to the smoker .I've been within 20 feet of the smoker the whole time and I've found it is easier to remove it then reinstall it verses reconnect. Witch is a real shame, I have been waiting for the convenience of a Bluetooth smoker for a long time. Just to find out after a fairly large expense that a 15$ speaker from the drugstore has better Bluetooth capabilities.if there is a trick I don't know it.
4
Anonymous User
Feb 15, 2020
It's bad, not bad meaning good, but bad meaning bad! IF it connects, you cannot control the grill. As others have mentioned, once this happens you have 1 more chance with another phone. Absolutely no WiFi, I even turned off all safety protocols on the router. Bluetooth distance is 5 feet. Every now and again a new button appears for Set Smoke; if you press it, you're done, back to nothing! A horrible app paired with a FANTASTIC grill! Android S9+ Android Note 10+
8
Anonymous User
Feb 15, 2020
Frustrated! The connection on this app is not good! All though it is great idea initially as far as self feeding charcoal, the connection gets lost and it is hard to even connect it to wifi. Frustrated when buddies talk about their bluetooth/wifi enabled pit and I'm talking about this unreliable system.
1
Anonymous User
Jan 18, 2020
I have the same issue as most.... Always disconnects and I'm just a couple of feet away. The bluetooth will see it but I can't adjust. You have to jump on one foot, tap your head, and rub your tummy to get this to work. Disappointing. Samsung S9.
1
Anonymous User
Dec 29, 2019
App constantly disconnects from the smoker. Will only reconnect when I go to the smoker and hit the bluetooth button. Manufacturer recommended deleting and downloading the app. That was useless. On long smokes the only way I can get it to reconnect is by unplugging and smoker for 30 seconds and plugging back in AND deleting/redownloading the app. Sometimes it'll show as connected, but I can't make any changes (like changing the temperature) unless I again manually push the bluetooth button.
10
Anonymous User
Dec 25, 2019
First time using the smoker, the Bluetooth worked great. Since that first time, it will not pair up again. I guess it is a 1 and done feature. The smoker works great but the Bluetooth was the reason I picked this model instead of the competition.
1
Anonymous User
Dec 22, 2019
Couldnt get it to connect to my android at all. It shows up in the scan but wont allow me to connect. So we tried the iphone, which connected for a while, but then had a messege saying it nedded to reconnect. In which no amount of reseting, recycling power, uninstalling/reinstalling app, holding the bluetooth button would get the phone to connect again. All of that while my salmon was in the smoker. App/bluetooth just don't work.
8
Anonymous User
Nov 28, 2019
Bought smoker for great reviews and assumed that quality would apply to Bluetooth and App. I HIGHLY recommend that you stay analogue!! DONT bother with digital bluetooth version Masterbuilt clearly had the interns, hire the cheapest guys in india they could find to write the app. Bluetooth rarely connects and when it does it does not stay connected for more than 30 minutes. Temp readings on App and smoker sometimes different. and the App in general is very limited in functionality. Fact is these guys build metal boxes that do a great job of cooking meat!...perhaps naive to expect they would do a decent job of something digital. Save the extra few bucks and dont bother with the digital.
4
Anonymous User
Nov 24, 2019
App never stays connected to my smoker. I have to unpair and re-pair every time I want to read the temps. So what's the point? I might as well just look at the display on the smoker. Also it has very limited functionality. I would love to have smoker and meat probe temperature tracking graphs or raw data. Or Alarms based on meat temperature, like when the meat crosses above or below certain thresholds). This app is extremely barebones and barely functions with that limited functionality
2
Anonymous User
Nov 17, 2019
Galaxy S9 Plus. Worked fine connecting the bluetooth. I had an older MB40 so I had app open to setup new smoker.. held Set Temp button down until a long beep..about 3-4 seconds. Clicked Next in the app.. it connected. The old app if I checked Temp it would reset temp on the smoker to 35 degrees. Now it didnt change the settings. Note to developer. You have a timer set on time... this is smoking, we need to be able to set the reminder to temp from internal probe.
10
Anonymous User
Oct 20, 2019
The app at first would not connected to the smoke so I was going to give it a1 but I kept trying to troubleshooting the issue cause it would connect to the Bluetooth without the app but never with. So if you are pairing for the first time hold your Bluetooth device about at least 5ft away to get it to work. so my rating has changed to 3.So Masterbuilt Please fix the instructions and the app...
Anonymous User
Oct 19, 2019
Works well, if your 5 feet away. There needs to be an update to extend range. It will not connect if you are indoors. But it is useless as is. Might as well just stand there and manually deal with it.
1
Anonymous User
Oct 12, 2019
Connects sometimes, not always, than when if you walk too far away and it loses connection. Good luck getting the connection back withoit unpligging yoir smoker and rebooting it.. Even when connected ive never been able to get this program to change any settings on the smoker frok my phone like it advertises. At best this is a app you can see fhe thermometer and time left on the smoke. Thats if yoi can get it to keep a connection to your phone, if its anything like myn, its not worth the hasstle
1
Anonymous User
Oct 6, 2019
Overall, it works well. However, it has 2 glaring shortcomings. 1.The connectivity range is way too short. I have to be within 15 feet or so to monitor the smoker via bluetooth. Most bluetooth devices I have range out at about 30'-40'. 2. Rhere is no alarm option for a meat probe limit reached. That seems like a simple addition that would make the app far more useful. As is, it's mostly novelty.
2
Anonymous User
Sep 2, 2019
This app is horrible... either that, or the programming in the smoker. It connected once, but would not let me set the timer. I could turn it off and raise the temp. But now for some reason it won't connect. I'm standing right next to the thing. Tried uninstalling and reinstalling to no effect. Next time just make a remote. I'd pay the extra $25 if it worked. Poor job, guys, really poor job!
4
Anonymous User
Aug 17, 2019
Update: July 30th update fixed absolutely nothing. Still Junk & still won't connect . I don't think you fixed anything. 1.7 stars is the lowest rating out of any app I have. You get 5 stars for that. Tried countless variations to pair. Held temp button, uninstalled, location on, cleared data, powered off then on, stood 1ft next to it, reset bluetooth & absolutely nothing. Terrible. Good thing I bought it clearanced or I would have taken it back. No wonder it was clearanced.
3
Anonymous User
Aug 11, 2019
Horrible app, I miss the remote. The app struggles to connect after every time I walk away. I can't seem to control the unit from the app, just monitor temps. The alarms for time and temp have no alarm... So basically you are better off saving money and buying the basic unit. This app will cost MB lots of money because this is what I will tell everyone I know.
2
Anonymous User
Aug 2, 2019
Need to be within 20 feet to connect. Readings are accurate if you get any, but only after several reconnects. Cannot control anything from the app. (not timer or smoke or temperature). When I try, it gives an Attention Required message saying to connect your phone by pressing connect button. Its already connected! If you have the finish element, the app gets worse. Basically the app allows you to view temps/settings if within 20ft of smoker....thats it. MB 430g smoker. Galaxy S9+ phone.
2
Anonymous User
Jul 13, 2019
Downloaded fine and my LG 7 found the smoker just fine but it took me 10 tries to connect and that was after unistalling the app and restarting smoker and phone twice. once connected, programmed it to heat to 225 and the smoker never would start then lost connection and will not re-connect. Dont have time to screw with it because meat ready to go on smoker. what a joke. i bought this one over the less expensive model just for bluetooth too. you should be ashamed Masterbuilt. your App update sux.
1
Anonymous User
Jul 4, 2019
It works whenever it works. The Bluetooth, which is the main selling feature, has the hardest time connecting. If you get it connected (I have to reset my phone and unplug the smoker every time I want to use it), it's pretty cool. I wish the smoker itself had more temp probes on it. Also, the "Time Remaining" line in the middle of the screen is cut off, missing the lower half. Devs, please fix/improve the Bluetooth connection on this cool smoker because the hardware is amazing!
2
Anonymous User
Jun 25, 2019
poorly written app. 1) everytime you walk away and it loses BT, you have to manually reconnect with a few clicks 2) cannot turn unit on/off from app 3) temp set from app does not work 4) setting timer on unit from app does not work 5) timer reminders (in app) only beeps once and very low. needs to be able to select alert or at least show on phone lock screen as a notification when it's running and alarms done. love the smoker, hate the app
1
Anonymous User
Jun 23, 2019
This app basically works. however there are a number of things that make me think the app was written by a contractor that's never used a smoker. 1. there should be an audible alarm when the set time expires. 2. there should be an audible alarm when the probe reaches the set temperature. 3. This is probably a Masterbuilt issue, but the choice to use bluetooth only is lame. Means that if the phone is over 20 - 30 ft. away (less with walls etc.) you lose connectivity. WiFi would work anywhere.
3
Anonymous User
May 20, 2019
App works. Despite all the non-tech savy consumer reviews. Yes could the Bluetooth trncvr could've been 4.0 or 5.0 to allow for greater ranges, yes, but if you follow the instructions it works fine. The BT tech MB used is probably BLE, only works 15-20ft. The older models of MB I've had were RF and worked at farther distances. I liked this feature better, however I'm fine with the caveat of distance with the new BT models. I wish the app "alarm" setting would also had temp probe when tmp reached.
3
Anonymous User
Apr 26, 2019
App works very well! Once I followed the correct procedures for Bluetooth Pairing with my Android Smartphone, it worked flawlessly. Must long press the temp button until the beep then press the connect button on the smartphone. Distance for Bluetooth connection was good and the App makes monitoring temps easy. Smoker Model: 20070115 and Samsung Galaxy S8+ Smartphone...
10
Anonymous User
Apr 19, 2019
Tried to install this app for a full day and it was a no go. Was about to pull my hair out, if I had any! lol The next day I deleted the app reinstalled it and it works like a charm! I turn my wifi on and i can connect to my smoker up on my second story on the other side of my house! Thanks Masterbuilt!
3
Anonymous User
Mar 31, 2019
the smoker works great, does exactly what its asked to do. The app on the other hand does not, the bluetooth range is the culprit. I can't get more then 20 feet away or it will disconnect. You can't set the smoker up in the back yard and go about your business. Weather it be sitting on your can in the living room or out mowing the lawn. what good is an app if you have to be right beside the smoker for it to work
6
Anonymous User
Mar 18, 2019
I just replaced an older Masterbuilt smoker (with remote) with a new one, with bluetooth, and, to be honest, I didnt expect the app to even work, since it has such low ratings. I was ready to be satisfied, using the smoker without remote capabilities. But I found the Bluetooth and app to work great. it lost connection when I went out of range, but that's expected. I would like it if it had wifi, and ability to connect from away from home, but for now, this is great.
3
Anonymous User
Mar 11, 2019
looks like I have the same common problem. it connected fine and everything worked great until I went into the house. I'm guessing that I got to far away because it disconnected. Now it will not reconnect. the bluetooth remote feature doesn't really do any good if it only works once, or you have to leave your phone outside.
Anonymous User
Feb 25, 2019
Does not work with my Android phone with Nougat 7.0 and Bluetooth 4.2. This is well above the product published requirements. Masterbuilt Customer Service, though nice, blames it on the phone (which has no problems with any other Bluetooth device, and has no compensation for the issue. The app does NOT work as described, hence neither does the product. Discouraging is an understatement.
2
Anonymous User
Feb 9, 2019
This app never works with my smoker, which I've had for more than a year. I've uninstalled and reinstalled multiple times with no luck. Considering the cost of the Masterbuilt bluetooth smoker, you'd expect the embedded technology to work. Disappointing.
1
Anonymous User
Jan 20, 2019
Bluetooth disconnects and the smoker forgets how to regulate heat. i have replicated the issue numerous times. while using the app, if your device gets too far away and does not reconnect, the smoker will heat to OVER 300 degrees. i have replaced the little button thermo thing in the back twice now. same issue replicated. i have to use a separate wireless thermometer to prevent the issue or just dont use Bluetooth.
Anonymous User
Jan 14, 2019
I'm using this on my MB 30. I first used this app on my Galaxy S5 and it worked really great. I think it must have been the older version. Bluetooth distance was close to 100ft. I now have this app installed on my S7 which looks to be an updated version of the app. BT distance not nearly as far but the temperature control is way better. I see +/- 5. Really spoiled with it and so glad I don't have to be outside to babysit. Maybe in the future they'll add an alarm if temps are too high or low.
Anonymous User
Dec 11, 2018
Samsung Galaxy S9. Running the Nov 1, 2018 update, not that it matters, had same issue on the last version prior too. It will pair and initially connect, but once you move the phone out of range and then come back next to it, it won't reconnect. I've tried turning off/on the smoker, turning Bluetooth on my phone off and back on, force shutting down the app, etc. Nothing works.
5
Anonymous User
Nov 25, 2018
IT needs to fix this app. Bluetooth will not connect. I have tried multiple phones and no luck. If I have read the reviews prior to buying this smoker I may have held off. I have used MB smokers for years. I bought this smoker so I wouldn't have to run outside to check on things. With no Bluetooth I rather have something else. Fix the app so it works as advertised or come get my unit and bring a check. SIGNED, VERY PISSED OFF
14
Anonymous User
Nov 22, 2018
The old version was so frustrating to use. Usually had to open and close the app about a dozen times before you could get to the screen that showed the temps and time. New app connects first try and can get to the temperatures first try! One complaint. I probably have one of the original smokers. The instructions in the app say to push the connect button on the smoker. With the old ones, you have to press and hold the temp button. Maybe they could add a caveat for older smokers in case someone doesn't know.
Anonymous User
Nov 22, 2018
My electric smoker is only a year or two old and used to connect before the app was revamped. It connected automatically w/o selecting any buttons on the smoker. Now there is instructions on pushing connect or set temp buttons (mine is older model requiring to push set temp) it trys to connect for several minutes then fails every time. App is useless if it doesn't connect via Bluetooth, regardless of the added recipes and other features...and the only one I can find to download for masterbuilt smokers.
1
Anonymous User
Nov 22, 2018
Masterbuilt must have a bunch of cheap computer hacks that know nothing about smoking meats working for them in their app and technology departments. Probably all vegans, wearing skinny jeans and sporty well manicured beards because the smoker works flawlessly until you try to bluetooth to it. After connecting it will ramp the temp up 100°+ past what you set it on by itself and the external display shows 899°. Cut the thing off and leave the bluetooth off, and back to normal operation. Hook to it via bluetooth and app back to 899° within 30 minutes. Same thing every time when you use bluetooth. Makes you have to use a regular meat probe and can't just set and forget on overnight smokes. Also No Alarms for desired temp even though you installed a meat thermometer and a bluetooth transmitter? If the meat gets done while you sleep you would never know. It would be nice if I got a notification via phone/app when my food got to where I wanted it to. Again adds to less set and forget overnight cooking. This app causes you to have to babysit the smoker.
2
Anonymous User
Nov 8, 2018
The interface is pretty straightforward. The smoker temperature and probe temperature are on seperate screens. Why? Who knows. They should put those two temps on one screen. The smoker connects and pairs via bluetooth easily and it generally stays connected from a good distance. If you need to re-connect it does that without a hassle too. I think they did a good job overall improving the app, but it would be nice if the oven and probe temp were on the same screen.
2
Anonymous User
Nov 1, 2018
Great improvements made to the app, so much better then it use to be. I actually use the app now. Bluetooth could be a little better range wise, not sure if it's my phone, the machine or the app. Needs to set off an alarm when timer is done. Other then that it's working great.
7
Anonymous User
Oct 28, 2018
All it is supposed to do is some Very Basic functions but, sadly, it does not deliver. Update: One month later. I have tried everything, googled everything. This is a bad app. Masterbuilt should AT LEAST take it off the market and put back the older version. That one worked every once in a while. Good smoker. USELESS app ! Very embarrassing Masterbuilt. Hire a high School kid to make you a killer app.
2
Anonymous User
Oct 27, 2018
This update is VERY irritating. I have had my smoker for over 2 years and it has worked great. I then had to get another phone because my other one broke. I got the new MOTO G5 phone and installed the app. The Bluetooth of the new phone won't connect with the smoker. My old MOTO phone connected, but not the new one. Also, when I installed the app, I saw that it changed from the last time I installed it to my old phone. The display on my smoker is just a jumble of lines, so I have to control my smoker by remote with my phone. Now I can't. Now I have a VERY large paperweight. FRUSTRATING! For those of you wondering if it's my phone, the phone has no problem connecting to my car or my hot tub or my laptop. It is NOT the phone. It is the new app.
Anonymous User
Oct 14, 2018
Interface sucks. Setting timers is a pain. App updated and I had to reconnect my smoker, that's pretty annoying. Worst of all, and the reason for this 1 star review. A timer just went off and made my phone go berserk. It was frozen for over a minute, all while the timer sporadically beeped. No buttons were responsive. When it initially went off, there was no way to stop the timer. That's an annoying sound to hear and not be able to do anything about it. Hire a company to completely redesign your app, and fix the bugs. Then you might actually earn a 2nd star.
2
Anonymous User
Oct 10, 2018
Connection issues are mostly fixed. New app also works well with fewer bugs. Example: old app if I walked out of range and reconnected, I couldn't get into the control screen if I tried to manually connect. Now it works flawlessly.
Anonymous User
Sep 29, 2018
The app has several bugs. The app connects fine to the smoker and I can turn the smoker on and off the rest of the controls work randomly if at all. The screen where you can see the meat temp has only successful loaded once. Love the smoker though. App is garbage.
Anonymous User
Sep 29, 2018
Don't do it! App does not work on any of my devices, (two phones and a tablet) and customer support does not seem to care? App has not been updated since Feb 2016. Contacting customer support results in a simple terse cut & paste response sating their "working on it". I should note that I'm an electrical engineering faculty at the University of Wisconsin - Milwaukee. I begged to speak to their technical staff and offered to help troubleshoot; possibly even make this a student project, etc. No go ... they just keep sending me the same canned response over an over! Update: I finally got the app to connect by resurrecting an old phone that I had retired a year or so ago. I was thrilled to be able to at least read the temperature from inside my house. Shortly there after, the smoker temperature "ran away" and rendered much of the fat out of my bacon. When I checked the temp setting, it was 800+ degrees. I never touched the settings. Thanks Masterbuilt! You owe me a pork belly and a week's work of time and effort. THIS IS STRAIGHT UP AWFUL!!!!
Anonymous User
Sep 16, 2018
First impressions make or break something every day. This was not in your favor. I connected my Bluetooth (with no issues) and then realized I needed the app. Then I got it, disconnected the Bluetooth and followed instructions to the tee. When it tried to connect, it failed to do so. Apparently it works on IOS but that seems to be a shrinking market with the growing price gap between android and IOS. You might want to fix this app ASAP.
1
Anonymous User
Sep 13, 2018
The app worked the first time I used it. After that it locked up and I can't do anything with it. It does show the smoker temp and time but that is it! No sliders show up. It only shows the main screen. This app is complete garbage. Come on masterbuilt do something
1
Anonymous User
Sep 12, 2018
App doesn't work at all. Always disconnects and loses signal. Can't even open the tab to check the meat probe temp or internal temp. Also the alarm tab won't open either. There are some serious issues with the development of this app. I just have to use the smoker by itself. The last app update was in 2016 if that tells you anything.
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