Disney Frozen Adventures

4.2
Category Puzzle Game
Developer Jam City, Inc.
Platform Android
Package com.jamcity.blackforest_goo
Immerse yourself in the World of Frozen and play match-3 puzzle games

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Reviews (225)

Lorna Crow
Jun 7, 2022
Zero Stars really!!!! I DID ENJOY THIS GAME NOT ANYMORE!!!! i will be uninstalling thus permanetely im tired of the lagging, the freezing up, the shutting down especially when your fixing to clearing out a Super hard level. No more goodbye!!! Wont recommend this to anyone ever!!!
8
Eli am
Jun 6, 2022
Hi! I have problem with the last update. When i click on play, it doesn't play the game and nothing happens. Please help me.
chris meulen
Jun 5, 2022
The may 17th 2022 update doesn't work for me? When i click update, it just gets stuck on PENDING.....
35
Vanna Girvan
Jun 2, 2022
Just updated as requested. Trying to get into play game and keeps crashing. Click on level 1554, next screen shows Olaf and Anna. Click on one and kicks me completely out and back to my home screen with all my icons. NOT HAPPY AT ALL 😡😤
Karen Wallin
Jun 2, 2022
I've played this game for awhile. I'm in the 2000s but now having trouble with the gems not being able to click on them. Now the game is frozen and won't open at all. If I uninstall it will I have to start over again? Will I loose my progress?
Meher Chaithanya
May 28, 2022
I have so much fun playing this game. But the loading issue is still happening. I hope you'll fix it.
Edel Magner
May 23, 2022
It's a great little game and I had troubles with it at the start, so I connected to Facebook and saved my progress and its sorted.
Ila Huffman
May 23, 2022
Relaxing, Best game ever, have one problem, I'm on level 2970 waiting for new adventure that says coming soon, been waiting 3 months. Has the game STOPPED?
1
Brooke Gardiner
May 15, 2022
2) Shockingly glitchy for a game released so long ago. Now I'm stuck in a loop where the only option is to repeat decorations I have already completed. Shouldn't be surprised, it is a Disney release. Waiting to hear back from support. 1) I enjoy the game except when it glitches during decorating function and steals my hard-earned snowflakes.
17
Jeff Grimes
May 11, 2022
I played this game when it was first released, but it was so buggy and unstable that I deleted it. Recently I got a new phone and tried it again and it is now stable. I find the snowman's comments when loading levels annoying and repetitive. However, the game play is good. As far as a match three game goes it's one of the best.
484
Ashley De Lay
May 10, 2022
Don't waste your time! Thought this game would be fun but, after playing to the 3rd level it just stops. After getting the lights for the walkway Elsa starts to talk and then freezes. Music plays but it just stops. Restarted my phone 🤳 but still having to replay the 2nd and 3rd levels only for it to freeze 🥶. Not cool. I uninstalled and reinstalled it but it only shows the Disney name and the turning snowflake ❄️ now. Didn't even have the game 30 minutes and it's not working. Disappointing.
13
Ina van Niekerk
May 6, 2022
Only 5 stars for the people at Frozen games. Every time didn't there is a update, I updated my game then the issues to open the game begins. It is a lost battle cant play it in full because I had to ask Jonathan, Roberto and more people to help me. I am just thinking delete the game and forget about Disney games.
6
Sanja Nikolova
May 4, 2022
Hi,i love playing this game i'm playing it over 2years,but now i'we past all the castle rooms(J am on level 3049) and i'm waiting too much time(more than a month) to open a new room.How much long do i have to wait?
Crissy Brown
May 2, 2022
Level 377 just freezes up, whether you win or run out of moves it wont let you move on. It's not uncommon for the game to glitch and the pieces freeze which can disrupt the game. Or the game itself will freezes requiring a force stop.
62
feifei08
May 1, 2022
I loved this game. But I opened it one day and suddenly I'm back to level one. I was passed level 500. All that work. For nothing. Edit: I've changed my review to 4 stars because The Jam City people got me back to 500. Turns out I was about 20 levels above it but I could only remember passing level 500. But they got be back to 500 and gave me enough Snowflakes to return to basically where I was. It took a couple of days but I was happy that it happened at all.
1
Dawn Rodriguez
May 1, 2022
Love the PROMPT support received after experiencing loading issues. Love the game, but I just skip all the storyline. Would love an option to skip the dialogs.
1
Toni Jones
Apr 29, 2022
I think it should be more than 15 or 30 minutes of free plays. Just make it more fun.I love the game but it should be able to share with friends for lives.
2
Linda Springer
Apr 29, 2022
I've been playing for a long time note and love going through all the rooms and decorating the castle.
Jenny Engstrom
Apr 27, 2022
I can't open anymore rooms and have been trying for a long time. I like the game, but would like to open more rooms
Macie Cookie
Apr 21, 2022
Fun game please make a encanto version like instead of a arendelle you design the casa of the maragals and the their town
Karen C
Apr 15, 2022
Had to uninstall the game because of issues with the daily bonus only giving out Day 1 reward. Contacted support and they told me they fixed it and I should have some added boosters, and to turn it off and on again. I did, and was still having issues (daily bonus came up several times, which it should only do once a day, so I knew it wasn't fixed.) I uninstalled the game, and now that I have reinstalled it, it just says Loading... forever and will not actually load the game. Not sure what to do.
65
Carol McCord
Apr 15, 2022
Game is freezing up. Bought coins to add extra moves and the game glitched took my coins and didnt get the extra moves. If you want us to spend real money then these need to be fixed or coins need to be returned
6
Gay Taunt
Apr 15, 2022
After I gave my age I found the challenge became less. I don't understand why unless I was thought incapableu! Bring on some more difficult challenges,
Mandi Moore
Apr 14, 2022
Love this game. So addictive. I've been playing it for over two years and am on level 2750-something. I play to shut down at night. I just wish it didn't have so many ads. Take it back to just one when you want a bonus or give the option to pay for ad-free. I'd give a few bucks for that, any day.
10
Lorraine Lee
Apr 13, 2022
I really love this game! I enjoy all aspects of it, the graphics, chararcters and much more! I am obsessed with Frozen and as a Huge fan it gives me extra enjoyment to be addicted to be playing these Frozen themed games! Athough, like many of you I had major issues with it freezing up regularly but my biggest issue I had when I first started playing the game in the spring of 2020. I had to uninstal and reinstall several times because it wouln't let me upade. However, the game now works!
49
Steph Osterhagen
Apr 13, 2022
I had to uninstall and reinstall because game froze after installing. It is still freezing up and taking a long time between actions with intermittent smooth play time.
Linda Taylor
Apr 13, 2022
Love the game but when you get farther into game it take a lot longer to win. Quite the challenge ! More interesting the farther you progress!
4
User
Apr 13, 2022
Love this game. I would have given it 5 stars but once in a great while the game has a glich. Meaning you are on a really hard level and you actually beat it and then there is a glich and you have to do it all over again. It is rare but infuriating.
Tamella Walls
Apr 10, 2022
I love the movie now I love the game I love the different places to decorate and I love the fact that you can go back to any of the places or rooms in the Palace and redecorate them it totally awesome 👍😎
2
Regina Collins
Apr 9, 2022
All was fine until the game board started showing up empty. Can't play what I can't see. Needs fixing.
Nicole Glenn
Apr 8, 2022
Was helping my daughter with really hard levels and I liked it so much I downloaded it for myself. Challenging and cute.
2
Donna Lighty
Apr 7, 2022
This is a fun game to play, and I enjoy playing however this game has so many glitches and freezes up a lot which can be very frustrating. The game has been so much fun with far less problems. Thank you 😊
18
Celeste Marsee
Apr 2, 2022
For the most part it works good until I go to spend snowflakes and then I can spen two snowflakes and it only gives me one progress point please fix this. Still has not been fixed very dissapionted.Still is not working.
35
Liberty Morris
Mar 22, 2022
I enjoy this game very much. It is very relaxing and can take your mind off of negative things. My only complaint is some levels are very glitchy and sometimes don't want to work (mainly level 4, and the first pine cone level). Overall it's a challenging, yet fun game that I believe many will enjoy.
11
leila punt
Mar 21, 2022
This game works fine on my android phone not so well on my Acer Chromebook laptop (I got to level 17 then couldn't earn any snowflakes but could play the levels).
Catherine O'Sullivan
Mar 1, 2022
If u purchase coins to finish a round some times you can't collect them to play on as it freezes. I have complained about this and got not satisfactory reply.
7
Hyunjin Kang
Feb 27, 2022
I love this game so much. Good enough for short break or clear my head. And I'm so happy with this update. UI looks more beautiful and neat. Also it's a clever idea that show me how many hearts left. Olaf's lines are fun, too. Thank you guys for making a good game!
5
Emma Duddridge
Feb 23, 2022
I've now got over 50 snowflakes but no new rooms or areas are being added to use the snowflakes in... What's the point in playing more levels if you can't use the snowflakes anywhere ??? It's been weeks now.
6
Krista
Feb 20, 2022
This game is very entertaining but very difficult. More so than other match three games. Its implied this game is great for young kids its not. If anthing playing this game could be very upsetling and discouaging. Unless your kid wants to spend actual money. Also when you lose a level the character becomes overly degected. Its kind of annoying and shames the player. This is not a game for the faint of heart.
25
Afifa Mujeeb
Feb 17, 2022
this is a fantastic game I've ever played. but these days im facing sudden crashing of the game in the middle of the playing and the game fails to reload even after some time. please fix it i wanna play this game more. I've done arond 1230 something levels i dont wanna loose my progress at any cost. please do something ad soon as possible. thank you.
35
Heather Eagleson
Feb 15, 2022
Update: after playing this game for awhile I've gotten so frustrated with having to use dozens and dozens of lives just to complete 1 level it was fun at first but now the levels are so damn hard with not enough moves available to even have a chance at moving to next level. Developers please remember if the levels are so excruciatingly hard to complete then it makes it impossible to play the game.Frustrating game not fun uninstalling now way too hard
24
Crystal Robinson
Feb 11, 2022
It's fun when it actually works. The constant glitches just frustrate you. Update: being passed level 1200 should tell you something about how enjoyable this game is.
15
Tammy Gee
Feb 10, 2022
You have a nice game here BUT theres one MAJOR problem! When you lose a game at the end,the character on the sidelines shakes their head in disappointment! Seriously? Do you know the physical damage that can do to people!? That's wrong! Maybe shoot for a kind word of encouragement! Ive uninstalled 3games cuz of jus this! Would you like it? No, I didn't think so!😤 Theres enough "negative" in the world that people deal with! N here I come to relax n get disappointed character shaking his head🙄
19
Kris Moyer
Feb 7, 2022
On level 2263 and game will not progress after beating the level. It freezes. Happened a handful of times.
12
Sharon Brooks
Feb 5, 2022
Just tried to play the game but it won't load, all I get is a snowflake in the bottom right hand corner, no idea what is going on, constantly freezes and shuts down, tried several times, thinking of deleting what is a great game
124
Debbie Cool
Feb 5, 2022
My games freeze up even when I don't purchase additional moves. I beat the game twice just to have it freeze up
7
Terri McDonal
Dec 28, 2021
Glitches It's a pretty fun game but glitches quite often. It also makes my phone overheat. Don't really enjoy the "decorating" portion of the game but it might be something more tailored to kids. I would also like to know why it's so expensive to play this game compared to the other frozen game. I've spent hundreds in both of these games and am getting increasingly frustrated without the money issues. Please explain.
44
Shruti Ranpise
Dec 2, 2021
Take to long for the start and the Disney word.... Also after playing 1st game I'm stuck with the lam choice... The arrow stays where it was all screen goes dark while the arrow remain bright....😒 Can't play can't do anything Your game this and free fall is the best haa games I have ever played... But there are some issues you need to fix it so players can enjoy it... Not complaint it
76
Jennifer Lawson
Nov 19, 2021
For months now, every time I know I can win if I buy extra moves, I make a purchase but the game locks up and won't allow me to continue. I've uninstalled and reinstalled plus clear cache regularly. This is the only app I have trouble with and only since the update. I used to love it. Now it mostly makes me feel cheated. It Only does this right after I spend money and I always could have won for sure 😟
74
Batool AlOreefy
Nov 8, 2021
Greetings, I'm playing frozen for more than two years, suddenly the game won't open with black screen, i tried to restart the device, update the app, but nothings happened. I deleted the app, reinstall it again and finally the game worked normally . But unfortunately i lost all my data and my registration and i dont know how to go back to my level because i don't want to start all over again from level 1!!! Is there any thing we can do? Please help
25
Kristi Murphey
Nov 6, 2021
I once loved this game but now you may go days without being able to open it. Or open it and it's frozen, or if you get a game open it moves so slowly it shuts itself down and you cannot do anything. It's frustrating if you're trying to collect the daily rewards because then you have to start over for missing a day when actually it was the app that would not open.
42
Leighanne Brown
Nov 5, 2021
I have been playing this game for a long time. I love this game however the glitches are absolutely ridiculous. The gems will not fall after you make a match. Problem us I've lost lives and specialty items because I have to quit the level and go back in to have the same issues. If this persists I will be force to uninstall. And don't tell me to try and troubleshoot because already tried that.
9
Sassy Red
Aug 20, 2021
I absolutely LOVED this game! That is until the last update. I was almost to level 800 when I updated the game. Guess what level I'm on now... LEVEL 2!!! I lost everything!!! Someone should lose their job over this one! Update: Customer support was absolutely fantastic! They got my progress restored and did it quickly. Thank u!!!
102
Danielle Calvelage
Jul 8, 2021
Not as enjoyable as before. I don't like not being able to choose different decor items and the increase in updating the village is taking some of the pleasure I had in previous play!!! Really enjoying this game. Frustrating when you play a level 20 times and get to one item left to get and no more coins! The coins won per level and cost for more moves ratio is too big of a difference.
28
Evan Ernsteen
Jun 23, 2021
The game freezes up sometimes but a quick reopening of the application usually fixes the problem. The game is fun to play and can be played very quick without any problem on Motorola G7 power. Again, the experience may be different for each person. For me the game runs pretty smoothly with hardly any error. I experienced overlapping tiles as well if the game went too quick but i used that to my advantage to clear stages. The support for the game is with you all through the process.
25
Heather Plante
Jun 18, 2021
It WAS a wonderful, colourful, unique matching game with some strategy & puzzle variety than ran smoothly. When Jam City took over, first there started to be glitches, then there was the addition of ads for extra moves or blasted (alright because it was your choice), now there is an ad ad every game! We lost interest. It's a shame after so many years of playing
2
Tim Wells
Apr 15, 2021
I gave this game five stars initially as it is good fun! But then the bugs and crashes started. I even put up with these until I arrived at level 1304. This is an impossible level, and by that I don't mean super difficult. I mean impossible as you need to match three green gems twice during the level, and the level has no green gems!April 2021 - many of the bugs seem to have been removed, so I have improved my rating.
135
Susie Witherspoon
Mar 27, 2021
Update 3/26: since the latest update the app is not awarding win snowflakes. It is also giving me a new game when loading after closing even tho I had not beat it. I am on level 1673. One of my favorite games, BUT It is annoying that the app has to totally reload after being minimized. It ate a life today, it takes forever to reload. Other games do not have to relaunch after being minimized but takes you right back to where you were.
106
London Fae Bellamy
Mar 21, 2021
Would absolutely get 5 stars if it wasn't for the constant crashing. Sometimes I can't play at all. Sometimes deleting my cache and resetting my phone works. I don't know if this is a server issue or something else entirely, but it's infuriating. The other thing, I have an s20 and this game makes my phone HOT, so beware of that. It's gotta be an optimization issue. Seriously, though, aside from that, love the heck out of this game.
58
J
Mar 14, 2021
I'm going along, playing level 1304, and need to get rid of this 4 colour ice crystal. Okay, cool except for one issue: there are absolutely no green tiles! What is up with that? Plus the levels keep freezing up. I need to close the game then restart it. If these issues were fixed I would give it a higher rating but not now. 14/03/21 Yet another issue with this game. This time it keeps closing when I try to load it. Open, close, open, force close app, and repeat as needed. Fix this, please!
123
Christine Rose
Mar 6, 2021
Haven't been able to play in like a month. App crashes every time I try to open it. EVERY time. I tried emailing customer support to ask if they know about the issue but they kept going in circles with me and refused to listen when I tried to explain that it's a problem with the *app* not a problem with my *phone*. I really loved this game but I guess it's time to uninstall.
158
Ona Pender
Feb 28, 2021
While I've loved the game so far, I am discovering glitches in the beginning levels of 600 where there are tiles stackes on each other, as well as constant app crashes when trying to laod the game and an inability to report the app crash. Uninstalling and re-installing the app to play only worked for a few times, but I guess I'll have to just keep it uninstalled because it's not worth the time now. Went from 5 stars to 1 star because in the 3 weeks it's happened there's been no resolution.
59
Irish Emo Girl
Feb 26, 2021
NEW UPDATE 26/02/21: The game is crashing again for the 3rd time in 2 months. THIS IS CRAZY!! NO MATTER WHAT I DO OR HOW MANY TIMES I CONTACT THE DEVELOPER IT MAKES NO DIFFERENCE!!! UPDATE: The game has started crashing again for the second time in just over a month. I have just about had enough of this nonsense!!! I was really enjoying this game until I got to level 74. Now the game keeps crashing. I can't play the game anymore. Still waiting for a reply from the developer. Very disappointed.
38
carol welday
Feb 11, 2021
I love this game, but I'm finding more glitches. Level 1494 will not allow several squares to be highlighted, which will not allow me to move forward in the game. I've run into several other levels that had issues too, and had to keep going in and out of the game. Please fix the glitches, cause this really is a fun game.
35
Niles Eastman
Feb 6, 2021
Standard Match-3 gameplay, cute aesthetics, but the app crashes. CONSTANTLY. Game is sometimes completely unplayable because I can't get it to start. Sometimes will get going after a couple tries, but other times won't start up no matter what I try. I'm not gonna reboot my phone every single time I want to play this game, so the troubleshooting recommendations are useless.
71
Lady Polgara
Feb 4, 2021
The game itself is very fun but on my Samsung Galaxy S20+, it keeps crashing when I try to launch it. Just this morning, it crashed 5 times after the Disney logo appeared. Very frustrating. Since my initial download of the game, it has had a tendency to crash randomly. Sometimes mid game. My phone has the latest update and the crashes happen regardless of if I'm on wifi or cell data.
59
Elaine Lu
Feb 2, 2021
Latest error (Feb 2,2021) - the game has been put on hold once again, so been forced to play old levels to find Keys. Where I am right now, the game is completely unplayable, nothing would respond to any touch on the screen when launched. It just freezes however many times I've restarted. There was a bug at level 1304... Supposed to have green gems but I'm not seeing any in display in order for me to pass the level.
54
Анна Шорец
Jan 24, 2021
That's just terrible! The game is not stabilized at all! It lags, slows down, crashes, but the most important thing is when my phone breaks down due to another lag. He simply did not respond to commands, and then turned off and did not turn on. It lasted almost half an hour! Terrible app!
79
Sara R.
Jan 19, 2021
*update* A a couple hundred levels later and I'm not sure if they changed or if I just leveled up enough for it to start happening, but the in-game sales pop ups are now frequent and tiresome. There are like 3 to click through when you first log on and 1 or 2 between some levels. It's by design, I get the concept. But I choose to play anyway... at least 'till it stops being fun. :-)
456
Caroline Clifford
Jan 16, 2021
I like the game, the missions and story lines. I normally enjoy putting a little bit of time into the game each day. But, the game has been unbearably glitchy lately. I cannot play at the moment due to how slow the graphics are loading. The glitches happen off and on frequently, typically resolving in a day or two. The game has been "stuck" in super slow-mo for over a week now.
19
Kate Alessandri
Jan 5, 2021
I had to downgrade this review. I love the story and gameplay but it's REALLY buggy. It crashes all the time and specials (butterflies, line clears and bombs) will randomly have no effect on the board. Also I tried to reconnect my account with a Facebook but Jam City hasn't helped me so I'm locked to one device. Disappointing, because it's a really great game otherwise.
48
Sierra Christensen
Dec 28, 2020
945 levels in and still loving it! I havent had to put any money into the game as there are plenty of opportunities to get free gifts to help beat levels. The levels are labeled as easy, hard and super hard so it keeps it challenging while still giving you a break for some easier levels. Designing the castle is another fun aspect of the game as well. Ive only run into one or two bugs, but customer service was great and had the problem fixed within 24 hours! Definately recommend it!!
143
Donna Reilly
Dec 28, 2020
Gone from a 5* to a 1*. Since my phone has updated its software I cannot get on the game. Last time it done this u had to uninstall and load it back up and I lost loads of levels. I've had to uninstall it again. Have loaded it back on and still not working. Sort it out. Had the game a good few years now and I play it daily more than once. If I manage to get back on it and it's took me back again on levels then I'm finishing it. Cba to keep redoing levels I have already done.
24
Amanda Herrmann
Dec 26, 2020
Big glitch, and game just freezes- be wary. Only way to save progress is to link to Facebook, which if you dont have, you are stuck. This is the second time I've had the game just outright stop working. The workaround I found last time was to uninstall and reinstall and I had to redo about 400 levels. I'm now over 1000, so if it doesnt get fixed, it's time to give up, sadly.
118
HD Ngo
Dec 18, 2020
From level 1324 onwards not able to capture levels cleared. The tally of the snow flakes kept showing zero even after clearing level 1324 onwards. Which is kinda weird. I have cleared up to Level 1352...and while waiting for the new levels to be available, the treasure chest keys were not awarded even after clearing the games. Is there a glitch somewhere? Thanks
12
Jon Waller
Dec 16, 2020
Fun match three game. Although levels can be difficult, eventully you get what you need to complete the level. (Usually a color snowflakes) A lot of glitches though. Sometimes two pieces occupy the same spot, not allowing you to move either. Worst glitch is when you clear color crystal on last move, which helps you achieve all goals, but too quickly it tells you you failed to accomplish all goals and have to play the level again. Happened sooo many times. By far the glitchiest game I've played.
84
Jennifer W
Dec 12, 2020
Fun, but had to uninstall due to impossible level 1000. Glitches throughout where the game would just freeze and I had to force stop. Finally at level. 1000, the line clear didn't work, which made me end up with no matches possible so it kept cycling through a few reshuffles then made me start the level again... Impossible.
Dixie Torres
Dec 7, 2020
I like this game, I only have two complaints. One the screen freezes when I'm playing some times. Two, the boosters cost way to many coins, and you get to few when you win a level.also now that I'm at higher levels, I have experienced more bugs. It wouldn't let me purchase coins, saying that I didn't have an internet connection, which wasn't true. Now I'm not getting the snowflakes when I complete a level, and I'm not getting the right boosters when I'm playing a level. I have to Uninstall.
8
Vicki Guetersloh
Dec 7, 2020
This game is fun however it's got some glitches. The goal is to finish levels to earn snowflakes and even though I've uninstalled it and reinstalled it it's still fails to award snowflakes after a certain amount of time at playing the game, despite winning the level that's supposed to give you a snowflake. Therefore you are not able to advance in the levels, or win the rewards
128
Karen Wakinson
Dec 6, 2020
For some reason once I have won a level it doesn't give me the points that i have earned to move up to the next level. I have played 5 levels straight with no points earned. This problem needs to be addressed and sorted out as I really enjoy playing this game and I am very far through the game but if the problem isn't sorted I will have to unfortunately delete it.
44
K F
Nov 28, 2020
I've been playing this game since the day it was released. I was on level 1,076. I loved this game until the glitches got so bad it caused my phone to crash 2x's & then my phone did a factory reset. So, because of this game, I have lost everything- my pictures, some important data from other apps, EVERYTHING! I sent an email to customer service explaining the first crash today, but haven't heard anything back. Guess I should have stayed off this game. So, now I do not trust this game!
17
ashley glidewell
Nov 27, 2020
Sub par to say the least. I'm on level 1304 and to beat the level I need green gems. I've played the level at least 15 times now trying to beat it and not once has it dropped green gems. I've had several other technical issues along the way but I've always shrugged it off because I figured its since the game was new. Please fix your technical issues. I'm getting really irritated and have started to lose my love for the game.
68
Mary Simpson
Oct 22, 2020
Pretty good matching game. I just wish we would get the opportunity to watch a video for the 5 extra moves when we lose rather than having to use gold coins at first. Or lower the cost of the extra moves. It's too much and some of the levels are extremely difficult.
15
Kayleigh
Oct 13, 2020
I so wish I could give this game full stars. However, I can't due too the fact its so glitchy. It freezes in the middle of a game and then doesn't recognise my moves I'm making. Please fix these glitches (I know I'm not the only one who has reported this) in future updates because the game itself is good, just need polishing up a bit and clear out the bugs this game definitely has!
189
Peggy Stewart
Sep 23, 2020
I really like this game. Unfortunately, as you get higher in the levels, you give me challenges and then basically make it impossible for me to complete them by making it impossible to pass levels. Almost every level is hard or super hard, and the ones that aren't rated that way are all just as hard anyway. The game seems to be based on diminishing returns, and the only purpose that I can see is to force people to spend real money to keep playing.
606
Kori Price
Sep 22, 2020
Love the game. But I've noticed the higher in levels I go, the more it glitches. I'm on level 1069 or something and since I hit 1000 it has really glitched a lot. Gems on top of each other, it doesnt recognize when I'm out of turns so it gets stuck and I have to back out of the game, clear my cache (i think that's what I mean) and restart the app, etc.
307
Mendy Harvey
Sep 22, 2020
I loved it at first! After level 400 the game started freezing up just as i was about to win on many games. Now it freezes and closes. Every time i get close to winning. I've been held hostage on the same level for days. I hesitated deleting the game because i have spent way too much money playing it. I am over it. So long Frozen and Jam City. I won't download any more of your games for myself or my grandkids.
295
Marilyn Hackney
Aug 31, 2020
I love this app and the story line. They have also added additional events to make it even more challenging...That is great for beginners, unfortunately I'm so high up and levels are so hard to complete that I rarely finish a special event! Would give 5 stars, however game is still very glitchy and crashes a lot! For example: There's a complete quest special event today and I'm not getting credit for anything I finish. Ad soon as I complete the quest the game crashes and doesn't score it!🤷‍♀️
102
Ali Karmalawala
Aug 31, 2020
Very good game. When I played it the first time, it crashed and even after hours it didnt load😣😠. But then when I installed it again(after deleting), it didn't crash and it opened quickly too. Very good game. Even the levels are not very hard. I am impressed with this game and the Frozen II movie itself.🙂🙂☺️☺️
34
Stefanie Yniguez
Aug 28, 2020
Edit: Issue has been resolved. I've loved playing this and patiently wait for more levels to be made available as we progress through the game. Unfortunately I'm encountering an issue when opening the game. My settings are set to auto-update, but today I had a prompt telling me I needed to update to continue. I clicked update but it brought me to the play store page and there's no option to update, just open the game, which still tells me to update. I hope this will be addressed promptly.
107
Tracy Schroeder
Aug 28, 2020
This game used to be lots of fun. Now all it does is freeze. I have to exit out and go back in, but it takes 3-4 tries to be able to play again. And its not just the game that freezes, but my whole phone. If I'm playing when a call comes in, I can't answer the call. It will ring, but other than that, my phone freezes up. It's really frustrating. Now it tells me to update to be able to continue playing, BUT THERE IS NO UPDATE AVAILABLE! I've tried uninstalling it and reinstalling, but no go.
109
Michelle Jones
Aug 27, 2020
Freezes up all the time. Locks up the screens, won't reset. I love the game, just tired of restarting because the game locks up. Jewels fall and won't fall right, so there's no getting through the level without forcing stop on the game and starting over. Now it's requiring an update and won't provide an update button. Guess I've beat the game. Done here.
28
Taran Smith
Aug 27, 2020
Great game, lots of fun, very addictive...I gave it three stars because today when I opened the game, it says I need to do the update 1st. I click on update and it takes me to the app store where there is no update available. There are glitches that interfe with gameplay. They also have trouble keeping up with creating new levels, I seem to be maxing out quite often and having to wait for new levels.
63
Truly Madly
Aug 22, 2020
Game freezes, especially when you are about to beat a level. Your coins randomly disappear...game pretty much blows. Kinda expect better with Disney's name on it.Update. Game was okay for a while, but the latest " improvements" are making it almost impossible to play. Lagging, freezing, can't move items.. should have left almost good enough alone.August 22nd, 2020...uninstalled. I feel better already.
40
Amanda Gavi
Aug 20, 2020
I have enjoyed playing this game for a long time and on level 889. The game has always been glitchy where sometimes the gems freeze keeping you from swapping them out, or butterflies will not do what they are supposed to. It's never played flawlessly but it didn't bother me enough to stop playing. Now they put out an update to supposedly fix problems but everytime I play a game it freezes and I can close the popup to continue playing. I have to close the game after every game to play again.
59
Kathleen Wilson
Aug 16, 2020
The game is fun except since the last update- it is very laggy and slow and frustrating to play. The characters just stand there with no reaction. I've done all the troubleshooting tips I was giving and it is still slow. I have no troubles with any of my other games, just this one.
37
Nadia Edem
Aug 13, 2020
I like the game but too many problem. Always freezes. I always watch ad to add to my life but nothing happens, it won't add. There are times when I can't play it, it stucks up and not responding. Please do something to improve it's performance or I will uninstall it. It pissed me waiting too long for it to respond.
94
Gabrielle Colwill
Aug 13, 2020
Frustrating The game is locked again. I am on level 650, I cannot renew the scene. Every time I complete a level, I need to logout and login again, otherwise the entire game becomes extremely slow. This is already the second time. If I reset the app, a month of game time is wasted. I am playing with my daughter. She is very disappointed.
370
Pattie Lutzen
Aug 7, 2020
Fun game. Definitely for children. Although as an adult did need help completing some of the levels higher up. Computer issues had to restart. Was at like 400 and it was starting to get harder. But still children can do it after the age of 10 or so. My 3 year old granddaughter likes to decorate, so I play she does not get concept it. Lol
5
Sandra Ryan
Aug 7, 2020
When playing videos for additional moves, the game often shuts down. Frustrating! Also if you are going to have so many Hard and Super hard levels, they should be worth more snowflakes! This game shuts down randomly FAR too often. I'm about to uninstall. And why does it take an hour to download an update?!?!
16
Abby Heath
Aug 5, 2020
I enjoyed the game, was simple and easy to play when I had the down time. My only complaint is that when the game updates I'm kicked back a few levels and lose stars and coins. At first I thought it was a mistake but it happened every update. So I uninstalled the game.
bear lover
Aug 3, 2020
I like the game. Just too many glitches. On level 668 and all it does is freeze up. I have uninstalled and restarted several times and it does not help. It also won't let me continue to decorate the kitchen. The characters just stand there frozen on the screen. The gems fall very slowly and it causes overlapping and freezing. Very frusterating.
301
Royce02
Jul 28, 2020
Pretty good classic candy crush like but There is sometimes a bug that I experience so far 1. Some crystals are overlaping 2. Some cakes that should drop like when 1 remaning is missing sometimes 3. I used the rainbow crystal to the acorn rendering them like ice or stuck 4. The menu sometimes is stuck and cannot press anything 5. Some ads that give you 3 moves is black screen and will leave the game stuck. All of this can be fixed by restarting the game but you lose 1 life. Sogood at lvl 200
61
Casey
Jul 9, 2020
I love match 3 games and love this so far. The graphic and adventure music are gorgeous just for a match 3 game. (I suppose with Disney and Frozen, they have to be. ) I am only on the first few levels so I am assuming it will get harder and recommend that you buy boosts but so far, I am enjoying the game. Such a stress buster.
44
Buffie Gier
Jul 8, 2020
Update#3 level 689 and i may uninstall. Freezing issues on levels with the bells are an ongoing problem. You use up all of your lives and dont even get to "finish" the level enough to maybe use coins to end it. Would be nice to get a response as i have noticed i"m not the only one with the problem.
22
Betty Constance
Jul 2, 2020
The game keeps freezing up. I've tried reloading it four times. The last time every game, you had to go out and restart it. The puzzle would just be black. After going out and coming back for the fifth time, I deleted the game again. The time before, it froze every time the more than two bells rang (yes, I was over the 500th game before it started really messing up). The time before that, I was over 500 and it started just blacking out. Then it just froze. The two times next two times, it
209
Josie Engebretson
Jun 26, 2020
Fun game, I'm on level 708 without ever buying anything. It's clear the algorithm works so you use more turns by not eliminating the pieces it is supposed to, and I had to attempt many before passing, but it's challenging and fun. I like how they offer the choice to watch a video for a few more moves. That's very helpful.
269
FierceQueen23
Jun 25, 2020
I enjoy the game, but currently it has a tendency to freeze on my phone for no reason. It's very frustrating. Especially when it does it when I'm about to beat or could potentially beat a level. It will also take one of my lives when it freezes, which I hardly think fair since I couldn't finish my moves (I understand the program can't necessarily tell the difference between a freeze which requires a reboot of the game and a truly lost life, but it's annoying).
620
agnes perez
Jun 15, 2020
I would of loved this game, but I couldn't go beyond selecting the Banners and decorating the Great Hall. I would freeze and the game would stop completly and i'm not able to get ahead without starting all over again... It is a fun game, and challengeing...There are alot of game bugs that need to be fixed...
1
Princess Ryoko
Jun 11, 2020
This is a fun and challenging game that I would give 5 stars for except for the game bugs and the lack of time you have for the cake and the fountain promotions. It is an excellent game otherwise and worth your time to play. The graphics are good, Olaf is annoying... lol, but then, he's supposed to be. Elsa and Anna are animated beautifully. Definitely four stars.
225
J DeMint
May 26, 2020
While the game is fun, I think the amount of coins you are awarded each level is disproportionate to what is needed to buy more moves. Some of the levels are ridiculously hard and take forever to get through. I deleted the game. After being on 1 level for over 2 weeks enough is enough.
20
Paula Arney
May 24, 2020
Great game. Love all the options and graphics but I'm very disappointed that it keeps freezing up off and on. The rainbow flower thing goes off then instead of the things it hit go off they completely freeze just stay balls. Game freezes frequently frustrated I spent money on more life to pass a level I would of passed had it not kept freezing!! Besides the freezing I'd give it 5 stars.
378
Family Time
May 18, 2020
Game is fun but tends to be pretty glitchy which gets annoying. I have had several game boards get hung up as the gems move and then I can't play the tems that are hung up. I have also had boards that say I have one more item to collect when I have already cleared the level, but this causes me to loose because the game thinks there is another item there when there isn't. I still play but would never spend actual money on it. If the programmers could work out these links it would be more fun
1
Theresa Watts
May 15, 2020
I like this gem game alot. Pretty and great grapics. Not too easy, not too hard. But the number of points you get for each win is very low (40-50) versus how many points it takes to buy just five more moves (830)? Some of these levels can take alot of lives to beat, and you only get the normal 5 lives (every few hours), so it can need several refills. To buy a set of lives takes 900 points/coins. So that is very unbalanced. But it is still a very nice game to play and one of my favorites.
76
Theologia Milona
May 6, 2020
Amazing game. I love that I don't have to worry about stars on each level and how the levels keep going! Also it's very easy collecting gold from all levels without having to buy or the game making u buy it! It's the little things really helping with my anxiety..! 😊 Also shout out to the designers of the game in general, nothing 'froze' lol and everything's running smoothly!
158
Kristina Smith
May 3, 2020
Ridiculously difficult. I'm not one to spend money on a game but this game is so difficult in some levels there seems to be no choice, and once I spend money trying to get past a level, I better get past that level! I've been stuck for days on a level even after buying boosters and extra turns and that is UNACCEPTABLE. Uninstalling.
155
Danielle Badenhorst
May 1, 2020
The game glitches a lot. Even when meeting all the objectives, the game made me continue playing...and then I lost the level? The amount of coins earned for each level is way to little and boost given by characters are always placed in useless spots on the board! The concept of the game is good but needs to be tweaked a lot
60
User
Apr 21, 2020
It's fun! I enjoy the levels. But I think there's a glitch on me. I've tried uninstalling and installing again. I'm caught up to the peeps and I'm finding keys. I'm on the 8th key and trying to play the levels but it keeps popping up "new levels are coming soon, in the meantime, let's unlock prize checks". I'd click and it would pop up the treasure box. And I'd click again and the same thing would pop up... so I can't play the levels :/ what should I do ...
222
User
Apr 20, 2020
Very expensive game to play! You earn 25, 30, sometimes 40 coins for completing a level. But it costs 830 coins to get 5 extra moves when you run out and just need 1 or 2 moves to finish the level. (You know what I'm talking about!) So, you need to pass like 33 levels in order to save up enough coins to buy that booster without spending REAL MONEY. Want the option for the hammer that removes 1 piece from the board? 2400 coins for 3 hammers.
142
User
Apr 17, 2020
Terrible. Unplayable. The only thing that was frozen was my phone. After 45 min of trying to play, I restarted the game 8 times and was only able to get to level 4. Was only able the lay carpet and lights. Flowers froze every time. The only reason I wasted that much time was because of a challenge on Mistplay. I will be deleting and using a different game for challenge. This game is awful.
236
User
Apr 14, 2020
I enjoy the game, but it still feels like it will end tomorrow. Needs new levels. Also, it would play better if the power ups tossed out could land on the next screen, instead of seeing all I worked for disappear in an instant. It's cruel
12
User
Apr 13, 2020
This is the second time I paid 900 coins to play for keys and the game updated with new levels and kicked me out of key play before I finished the 15 levels. What a ripoff.... I want my 1800 coins back. Also, I have never played a game that never allows power ups to work in your favor and always places any "help" pieces anywhere they can absolutely be no help. It really makes the game no fun and one I will most likely delete and never look back....
31
User
Apr 9, 2020
Level 158 is broken. It's a level with clouds and carrots. When I make matches at the bottom, the gems that are there fall down, but it doesn't spawn any new gems, so there are just huge gaps. It keeps reshuffling the gems that are there, but since there are so few, there are never any matches to make so I'm forced to restart the level just to repeat it all again.
324
User
Apr 6, 2020
Great game. But it has a few problems... The sound in the game keeps switching back on, no matter how many times I switch it off. Sometimes while playing a level the 'blocks' don't fill up and you can't play anymore. Besides that, really great game.
11
User
Apr 5, 2020
The graphics on this game are well done. It's beautiful. The story line is just ok. I have 2 main issues. The first is that there are levels - quite a few of them - that take upwards of over 25 lives to beat. That is ridiculous. No level should take that many lives to complete. And the hard and super hard levels are, it seems, every 3rd and 4th level. My second issue is a frequent glitch, the gems or whatever they are called, don't fall down so you end up with an empty column.
300
User
Apr 5, 2020
I loved this game, but it has so many bugs in it. I won many levels but it didn't count my win at the end of the level towards purchasing for the decorations in the castle play portion. Also I paid for extra lives on 2 occasions so I could beat the level when this occurred. I have nearly quit playing it due to this and other bugs, but the first few levels were purely addictive and enjoyable.
78
User
Apr 5, 2020
The puzzles are great with some easy and some very challenging. But ever since the new update my game doesn't load properly all the time, it freezes and I have to restart the game and it take a a few times before it works. I even uninstalled and reinstalled but it didnt help.
22
User
Apr 4, 2020
It's fun and addictive. But very very glitchy. Gems get stuck often. And level 600 is stuck, I'm actively clearing wooden boxes and leaves using powers but the wooden boxes and leaves just stay there when they would have otherwise been cleared. Please fix this. I retried the level using my 5 lives and it was the same everytime. I can't move on if it's the level that's glitched. Also, the sound keeps turning on when I have already turned it off. Please fix this.
52
User
Apr 4, 2020
I really love Frozen and would give this game 5 stars if it isn't so buggy. More than once I got stuck after finishing a level and having to force kill the app and replay the level. This happens if you finish level by matching light blue gems, generating a power up after the level is finished, telling the game that you run out of moves even though the level is already cleared.
23
User
Apr 1, 2020
I love the game, but at level 131 no matter what I do new jewels will NOT fall from the top to replenish the board when I'vemade all of the possible matches. Therefore, it just reshuffles a few times & then tells me there are no more possible moves & asks if I want to retry. There are a few other glitches here and there, but this is the biggest one so far. I would love to give it 5 stars, but not until this problem is fixed.
124
User
Mar 30, 2020
Since the most recent update the sound/music keeps coming on even though I turn it off in the settings. I play where I need it to be silent. Please fix this bug! The game in general is fun, but I have had a bug on level 125. Twice I have cleared all of the carrots but the game isn't registering all of them. Once it showed one carrot still needed, and another time 2 were still needed. I am unable to get past this level if the game won't accurately count all of the carrots cleared.
487
User
Mar 30, 2020
Game is frustratingly hard after levels 130, I've been stuck on the same level for almost a week now. Elsa and Olaf are weak characters and I do not like that I can't choose a character for ANY level. This game sucks. Bad. Not to mention, when I get ready to make a rainbow piece, the characters will most often place their piece right when Im bout to make it and then I lose my chance. Complete waste. This game needs a serious update and fast. Not to mention the expensive life continues.
202
User
Mar 28, 2020
I wish I'd read the reviews before I downloaded this game. It's super glitchy. Pieces stack on top of each other or rows get cleared and no pieces drop down to fill them. Also the room decorations - the colors don't coordinate and it just drives me nuts. I'm on level 85 and every level has to be played 7-10 times before it can be passed. That's extremely frustrating and makes the game not fun to be played! The game is gorgeous and can be a lot of fun....to a point. I've reached that point.
185
User
Mar 27, 2020
I love this game but some of these levels are a bit ridiculous on how hard they are. Need to add ways to get more boosters. Daily ones help but u only get it once a day and the time it takes to get to wooden chests is a bit extreme as well. But I love this game and will continue to play it daily several times daily. Great game glad I have it.
84
User
Mar 23, 2020
You asked me to rate after only a few games in... I ignored until I played longer to give a proper review. Here it is: Your game sucks! You can't play without it freezing and/or glitching causing issues. 4 mths. into your game, and you can't fix this? I saw earlier complaints of the same thing! Beautiful game. Great concept. Have not played far enough in to see about having to "pay to play" on this one, but I've played all I want. Fix your game, or you'll lose others like me. Uninstalling.
20
User
Mar 21, 2020
Some levels are ridiculously hard and you can't get through them without purchasing 5 extra moves. Also, 830 coins to purchase 5 moves when you get so few coins for winning a level?? Shame on the developers of this game. It's a fun game sometimes, but can be very frustrating and they need to get their act together. Constantly running out of levels to play and waiting so long for new levels is ridiculous. And the game constantly freezes up.
161
User
Mar 20, 2020
Overall good but needs improvement. For being targeted as a kids' app, the gold coins needed to get an extra 5 moves or power-ups is ridiculously high especially compared to another Jam City app, Snoopy Pop. Sometimes the app glitches and shapes are stacked on top of each other or don't slide down, leaving empty squares. I'm on the fence about the "hard" and "super hard" levels. Some are impossible without power-ups. Also a little frustrating when we have to wait days or weeks for new levels.
183
User
Mar 16, 2020
Decent match 3 game, I got to lvl 403 but now the game is not allowing me to win. By that I do not mean it's difficult, I mean there literally is no way to win the level. I have gotten it down to 1 lava rock needed three times now with multiple moves left, but there was no lava rocks anywhere on the board. I have also noticed a few other bugs. One is that two tiles will stack ontop of eachother, another is it leaving empty spaces that are needed to finish levels.
184
User
Mar 11, 2020
I like the game, but it keeps glitching out!! This is really obnoxious, especially when it causes a level I beat to not save! I just beat a level that I've been on for several days only to have it freeze up and not save my level! I tried it again and, of course, was back to not being able to beat it. This is not the first time this has happened Please fix your game.
293
User
Mar 9, 2020
Freezing! Freezing! FREEZING!!! The game completely freezes and then I have to force close it. I am on level THREE and been having problems since before playing level ONE! Love the concept of the game. Got it for my daughter. Thank God I didn't put her through the frustration too
11
User
Mar 8, 2020
This is a really good eye coordination game. The game has a lot of movement in it which makes it hard on the battery. The other thing is that it takes up a lot of storage space. So when extra space is needed for updates this is one of the recommended apps to free up for storage. If you could only uninstall some of the phone apps that never get used for extra space that would be really awesome.
2
User
Mar 2, 2020
I've gotten through over 300 levels and only gotten really pissed off at like 5 or 6 levels, so that's a huge win to me in terms of games like this. There are daily rewards of powerups and unlimited lives, which I really like. I also like the storyline, getting to learn more tidbits about the Frozen world. The only thing that I don't care for is the ratio of coins your earn per level to how many coins it costs to get 5 extra moves on a level. Way too many coins in my opinion.
385
User
Feb 24, 2020
I play these type of games a lot, and some levels are really difficult, taking 2 or 3 days to finally beat. Sometimes when I finally beat the level it will glitch or freeze so I end up needing to beat it again, which is very frustrating. I really like decorating the rooms, its a fun extra feature. But unfortunately, I beat all of the levels, then they had an update with 30 new levels and now I'm waiting again for new levels. Updates need to have more levels please.
220
User
Feb 21, 2020
Nice game. Fun adventure. Challenging puzzles. Would have rated it higher, but it always freezes up when I want to complete the adventure's challenges. Most of the time I can edit the game and open it again, sometimes it freezes my whole device and I have to do a complete restart.
10
User
Feb 20, 2020
I enjoy playing but have had issues with glitches that cause me to fail passing difficult levels. Also, once the max level has been reached and you can play for keys to earn extra treasures the 24 hour reset timer doesn't work properly once you've opened all 3 treasure chests, which is disappointing. It's a fun game but definitely has some technical issues that need to be worked out.
189
User
Feb 15, 2020
Great game but it tends to freeze alot. The gems freeze in the middle of the game and you can't use them and you pay for extra power-ups and it freezes, then you've wasted the money. Also you will win the tokens to decorate each place but when you run out then come back you sometimes fine you are redecorating something you've already done, which is a waste of your wins. When you message for help you don't get the messages then they mark your issue as resolved but it's not resolved.
103
User
Feb 3, 2020
A lot of fun. I enjoy that the levels are mixed in challenge so one will be particularly hard but not impossible and the next feels like you have a break and is a little easier. Prefer this version to the other one, and I don't feel as pressured to purchase virtual items just to complete levels... Sometimes I do wish there weren't quite so many steps though.
81
User
Feb 2, 2020
Game Freezes. One line will glitch out & you're stuck, forcing you to lose a life. Plus you must deal with dialogue even if you skip it. This is not meant for beginners. You can't add moves to a current game unless you spend an excessive amount of tokens & the help tools cost go UP as the levels get more challenging. You can easily spend hundreds on this if you're not careful. This is designed to take $ from you, be warned. If you are disciplined this is a great challenge but you need patience.
28
User
Jan 31, 2020
It's a fun and challenging game but the higher level I get the more game glitches I'm finding. The game freezes up and I have to hard close it and lose a life it's been four times now. And it started in the 200s and I'm currently on level 399..that part sucks when I doing well on a level and have to lose a life for no reason
25
User
Jan 28, 2020
This a a very fun, addictive game. I've been playing for months and love the challenge! Currently I am on level 406. One bug is that if you use too many "special" moves on some levels, the board will freeze or glitch, showing two gems in one spot. A recommendation I have is to be able to "save" the 30 minutes of infinite lives we get as part of the daily rewards. When I logon in the morning to pass 5 minutes and I cannot pass that screen without claiming I end up waiting until later to play.
44
User
Jan 28, 2020
Althought the graphics are amazing. After beating levels and getting the snowflake. You do the what it says and of you log out or close the app and come back to it at a different time it takes the snowflakes you used for the "storyline" and basically have to start over. And while playing the actual matching game, it glitches causing you to lose a heart if it is in a space that has the only matching pairs. Very frustrating and will probably delete the app.
20
User
Jan 26, 2020
I've enjoyed this game so far, I'm on level 201 and I've only ran into 2 minor issues. Sometimes I'll buy decor or other items and come back later on and have to buy the same stuff over again as if I never bought it. Also sometimes the game glitches and everything will freeze up or look jumbled up and I can't move any of the shapes and have to start over. But that's the only issues I've had so far. It's a nice relaxing game that I enjoy playing a lot.
27
User
Jan 24, 2020
This is an excellent, fun, wonderful wonderful game with a story line that is so creative and stimulating for kids. There is a minor glitch,...sometimes during the game there is an overlap of layers which cause the game to freeze! So if the game becomes frozen at times,...then I guess that the game lives up to its name! ..frozen!🥰😘😍😁🎆🤔
58
User
Jan 23, 2020
I've had the game downloaded for less than 25 minutes and I've already had to stop and restart the game 5 times. It freezes up between every level and wont fix until you restart it. I was really looking forward to playing this game but not if I'm gonna have to restart it every 5 min.
20
User
Jan 20, 2020
I absolutely love the scenes in the app and the new and different crystals and other pieces in the game. I love the story line and being able to decorate the scenes as you would if living there in the castle. I believe this game is great for young and old, and is challenging, but not impossible, to move to higher levels of skill. Plus I love playing with other characters and their special abilities. Put on your snow boots and gloves it's time to get 'Frozen'.
553
User
Jan 20, 2020
Great graphics, colors, designings game. But i'm really really annoyed. The game freezes too often, and it shut my phone out. My phone has to restart itself. I can't imagine that with about 400MB, this game can shut my phone TWICE, another games i play running normally. If this problem can be fixed, you guys shouldn't waste your time.
50
User
Jan 17, 2020
ATTENTION!! it claims to have been saving my progress on FB. I cleared cache and data because the game would crash as soon as I opened it. I connected it to FB and lo and behold it DIDN'T start me from where I was, but from the very beginning. What a friggin waste of time. I was on level three hundred something. I am devastated and absolutely pissed.
10
User
Jan 17, 2020
What little bit I've been able to play has been fun. But it freezes up often and the tiles have gotten stuck on top of each other so that they can't be swapped. I am now STUCK in the Hall because I can't get past the tables, when I can get them in with the design I want (quite often I can't choose a design cause it freezes on the selection box) it freezes without fail - I cannot get past that point. So disappointed in the function of the game.
37
User
Jan 15, 2020
It's a very annoying game. It messes up constantly and will freeze. When you complete a level it will freeze and not go threw and the only way to get rid of it is close the game and lose what ever tool I used in the level and have to redo the level. Very unhappy with this game.
4
User
Jan 14, 2020
This game is fun minus it's incredibly annoying bugs. It has so many. My game often freezes on me when I am at the end of my goal, and I cant complete it and lose a life. When I have bought lives with my coins and I even use a special item, it freezes on the very last thing forcing me to quit the game, lose the life I bought, and lose the item I used even though I was able to actually win. Then I have to wait 20 minutes for a new life. It is extremely frustrating. (samsung galaxy)
12
User
Jan 13, 2020
I downloaded this while waiting for new levels on Disney Princess Majestic Quest and was surprised to find that it was superior in almost every way. Yes, it's glitchy and uses more of my phone's battery, but it always has enough levels to complete all the story quests available. Nearly every decision allows you to customize something, which makes it feel more personal. I also found that none of the levels got so hard that I needed to spend money on boosters.
16
User
Jan 13, 2020
No more levels after 351 so you can't even get enough to finish the garden. Been waiting for new levels for over 2 weeks and played find keys but that part won't even play. I was really enjoying it until it said that I had completed all levels. It doesn't even deserve 1 star and they should not be allowed to be associated with Disney.
16
User
Jan 12, 2020
I pre-registered for this game and I really liked it. There were some glitches but you could still play it. Sometimes the characters appeared without text and I couldn't play. At those moments I just restart the game and play the levels.Then it auto-updated and I lost all my progress! I had 38 snowflakes and I was at level 85! I still can't believe it. Please do something 😭.
18
User
Jan 11, 2020
Too glitchy and it seems to want me to spend money. I have been stuck on level 327 for weeks and as far as I can tell it's impossible to win without buying more lives. I'm ready to quit the game for good. Game is also glitchy as described in other reviews. These glitches are now also popping up in Frozen Free Fall which I have been playing for years with no problems. Character animation is stiff and repetitive.
31
User
Jan 9, 2020
Cons: This game USED to be fun. Too many glitches now. The game freezes WAY too often. And half the time it won't load. It's getting aggravating. Plus losing coins because the game decides to freeze. Not cool at all. Pros: Great graphics, fun music, vivid colors. Addicting once it actually works. Fix the cons and this game will be great again. Until then, I advise everyone to not waste their time downloading.
180
User
Jan 9, 2020
It is a really fun game. Love it, because it has no ads. Love it, because you can play offline. Love it, because you do not have to connect with Twitter or Facebook! Sadly, because you don't connect to anything, you will have to start all over again when you change phones. All those glitches happen sometimes, but with my Samsung Note 9, 99% of my play time works fine and now waiting for new levels. It is now on level 351.
250
User
Jan 9, 2020
Game is great. Except for the glitches which happens quite periodically and frequently. It's annoying because I have to restart the level even though I won that round. Please kindly fix this problem from occurring as I have to play multiple times just to win that particular level again 😒
9
User
Jan 9, 2020
Very frustrating! I love the game but I am really tired of the glitches. Multiple times I should have beaten a level & the item I need never drops into the board. Also pieces get locked together & no matter what I throw at it there is no way to clear it.
3
User
Jan 7, 2020
It's a great game, levels are just hard enough sometimes harder than other but whatever, only gave it 4 stars because of the amount of glitches there are while in the middle of a hard level. In the middle of level 221 I had reached all goals with moves left and it still said I had one more cake peice left but yet out of all 12 cale peices were already gone. I have the screen shot. Shouldn't have to lose a life because of a glitch Needs to be fixed. So I give it only 3 stars until then
13
User
Jan 5, 2020
Game froze up and will not continue. I like playing it but you have to collect to many stars to move on to the next thing to decorate. Also i think you should get more coins per game. Otherwise, it takes to long to decorate a room. Love it but its frustrating to play. 😌
8
User
Jan 4, 2020
Really fun game! I like the decorating aspects of it. However, there are still some glitches. Pieces on the board get stuck 2 on top of each other, and I have had a couple levels where they wanted you to collect x amount of objects, but once you've successfully completed it, the game wont end/let you win. Still, overall great game
98
User
Jan 3, 2020
This game is amazing! I wanted something I could play with my four year old daughter, so lucky it ended up being Frozen-related since she's OBSESSED! While the puzzles became too difficult pretty quickly, she LOVES getting to design her very own Arendale! The game is beautifully done and has only glitched once in my two months playing it. The most amazing part is that the isn't overwhelmed by ads like many of the other princess options we tried. We love it and are so thankful that we found it!
27
User
Jan 3, 2020
The graphics & theme are great. But, the power ups never do anything you need them to. Your never given more than 1 or 2 moves at a time. The moves & power ups are always placed as far from where you need them as possible. Like the game, but it is obviously designed to make money. Uninstalling.
11
User
Jan 3, 2020
I enjoy the gameplay. Its neat how its offline and has no ads. However, the bugs are pretty annoying. They happen randomly and makes the overall experience worse. 1. Gems and powerups sometimes get stuck when the pieces fall and they get covered by other gems. 2. Sometimes even when you finish all reqmnts of the level, it doesn't finish and forced to replay. 3. Popup window for game over doesn't disappear when choosing to continue. Spent coins gone when i closed the window and lost a life.
40
User
Jan 2, 2020
The glitches that this game has is annoying. I just beat a level but it didn't count because the gems or whatever they are got stuck. This has happened multiple times. It's getting old. I've wasted coins and who knows what else trying to beat levels. I finally beat them but the gems get stuck and glitch so I lose out even though I've beaten the level. Fix that and the game would be great. So annoyed. I do have a picture to show what I mean!
59
User
Jan 2, 2020
I loved this game at first. Super cute, Super fun. But I finally deleted it because of the glitches. As you're playing sometimes a tile will float above another and you can't clear it. If you can't clear it it makes it extremely difficult, if not impossible, to win. You can only earn points to decorate if you win.
2
User
Jan 2, 2020
As a match 3 enthusiast I really enjoy this. There is one obvious small gameplay mechanic that makes it different from Candy Crush friends and others like it. When you fill up your magic it gives you two power ups instead of one. I have not experienced any glitching yet however because if this is true I am not far enough into the game to have experienced this. Would recommend
59
User
Dec 31, 2019
A good quality game. Lots of fun, but a few glitches that I'm sure will be worked out over time. Occasionaly, two jewels will overlap one another, and sometimes I have one move to win and it freezes up and I lose the level. Also, it kills battery very quickly. With all that said, I thoroughly enjoy the game and the story that goes along with it.
39
User
Dec 31, 2019
It was fun at first but as you level up, the glitches get worst! There were few occasions, I've already cleared the game or I could have won but then suddenly, two pieces of "gem" got stuck together and as such, I lost a life. Im at Level 288 and Ive already cleared everything and Ive extra 6 more moves but thanks to your glitch, they did not capture that Ive cleared the last pine cone. Sooooo frustating. I know its just a game but if it happens so many times, it really gets on people nerves!!
74
User
Dec 27, 2019
The levels are fun, the main "story is very boring", and the game glitches very frequently. EX: you will have to collect 20 items to finish a level but the game will only give you 19 so you can win. Sometimes the blocks will get stuck and not go down. Sometimes multiple blocks will go on one space. If they fixed the many bugs in the game id give it 5 stars
24
User
Dec 27, 2019
I put age 3 for my daughter but its gotten so hard i cant even help her, stuck on level 139, had to remove it because its just not possible to get past this one. I hate to delete another game because of this. Id give it 5 if she could get more lives, im not paying for no boosters. Great special effects. though i will just have to find another one. It would be great to find a game i could keep playing
5
User
Dec 22, 2019
This game is pretty fun! It's a "match game" but also with a fun and cute story. I didn't buy all that much by way of microtransactions in "Frozen Free-Fall" because it was too wildly "luck based", but I buy stuff for this "Frozen Adventures" thing. The levels feel far less "random" and less like I'd just be wasting money...so I actually buy stuff! I still play FFF some, too...it has more map and not-five-lives-dependent stuff I can doof with when I run out of lives. Summary: fun game!
29
User
Dec 20, 2019
I love this game, but there are way too many quirks. I've had to uninstall and reinstall this game three times just so i can continue on with the story. Plus not to mention all the times i purchased coin to finish a level and had to restart the level because the game froze up.
11
User
Dec 17, 2019
I love the game. Graphics are done well, color pallet used is beautiful like the movie. I only gave 4 stars though... it freezes my phone a little more frequently than I like, obviously. But the worst part is bc the freezing it causes glitches in the game. I dont have a cupcake stand in the bakery bc it froze up during that part of the game and it's never appeared since. I also will be playing and it will freeze and then it wont count special pieces I need to pass the level. Plz fix!
12
User
Dec 17, 2019
I have never been a lover of free falls games but this one has a great graphic, I love the way boosters explode, the colors and the graphic effects are pleasant. But I am stuck at level 198 since a while, gotta say it does glitch sometimes and probably this should be fixed, like when you end your moves and nothing happens, or when multiple gems collide one over the other and you don't know which color will make them fall. It also takes a while to recharge lives
13
User
Dec 17, 2019
It was a great game at first but now it glitches on level 300 and I can't beat it. Also the story progression is stuck with Elsa and Olaf just standing in the Castle Garden. There are no tasks to complete for story progression. The latest update still didn't fix it. I am so disappointed.
15
User
Dec 15, 2019
This game is frustrating more often than fun. Glitches aside, the levels are designed to rely on luck rather than skill or strategy- a ploy to force you into either spending money on boosts or being stuck on the same level for weeks at a time. When they give you infinite lives, the boost activates immediately rather than letting you choose- so it tends to be wasted if you don't have an hour and a half to sit there and play. Two part levels waste boosts as well, since they don't carry over.
36
User
Dec 15, 2019
Fun but glitchy. Sometimes the jewels overlap and you cant tell which isnthe active jewel. Sometimes it gets stuck and no button will make it progress. This recently happened on level 239 to me. I beat it and as Elsa was sending out her power up to end the level, it glitched and got stuck. I had to restart the app. This also erased the completion of that level. 2 days later, in still trying to beat it again. But overall its a super fun games and i like decorating Arendelle
13
User
Dec 13, 2019
First game I've played where I couldn't wait to run out of coins. Seriously, really wanted to like this game. Engaging characters, great graphics, nice music. lousy developers though. Constantly reshuffling because it runs out of moves. Often two symbols are occupying the same space. Controls are totally wacky you never know whether they are going to allow you to make the play you intended. Bonuses often don't act the way they should. Game will totally freeze and you lose your progress if uninst
19
User
Dec 13, 2019
I love this game. It flows nicely and ties into the Frozen universe. My only qualms are minor glitches. 1.) When you match a butterfly and powerup over a pink square it doesn't always travel with the pink square. 2.) After I've fully completed a level it will freeze not finishing out the "moves left" or giving out coins. This then requires me to redo the level. I just close the app, restart the game, and it goes back to normal. Other than that, it's fun, challenging, and has great graphics!
33
User
Dec 11, 2019
Love this game. Just one CONSTANT issue and that's when the jewels drop ontop of eachother making them unusable. Once in awhile another glitch happens when you need to clear certain objects or colors and they don't appear until several restarts later. Its frustrating especially when you spend money to enjoy the game. Please fix the issues!
10
User
Dec 10, 2019
Just a run-of-the-mill tile matching game to pass time, but with bugs that can make you lose levels, e.g. tiles overlapping, squares becoming voids. Unlike some reviewers though, I've found it's been easy to progress without spending a dime. My problem is they haven't made any puzzles after round 310, and I waited a couple of weeks for the new area, which is currently unfinishable, to even open. Kudos to the devs, but shame on Disney/Jam City for rushing out another mediocre product.
26
User
Dec 9, 2019
Frozen. At least 3 times on different levels I have had the game freeze on me after I've beaten a level. I've had to close the game and go back in which has not only caused me to not get credit for having beaten the level I had just finished but to hsve to replay the level again. It is extremely frustrating since I otherwise enjoy the game.
24
User
Dec 8, 2019
I really love the game and the graphics are amazing. I will say that in the last week it's become REALLY buggy and I've beaten levels only to have them freeze (no pun intended) and lose all progress. Now I'm just stuck after the update and can't do anything.
5
User
Dec 7, 2019
Still needs a ton of improvement.....frequently glitchy and freezes when you're about to win a level, still updating with more levels.... personality, i would have liked to have seen the developers have waited a bit before releasing. It was like they rushed it out. I love the game and all, but am getting really annoyed when it freezes right as I'm about to win a level.
28
User
Dec 7, 2019
It was great until it wasn't. The graphics are good, and it is a fun little match 3. I got stopped at level 280 and waited impatiently for new levels to get released. I was so excited for this update to carry on the story. Then I got to level 305 and there is no way to win. It's not that it's impossibly hard. It's that the game refuses to accept that you completed the objectives. Gotta wait for support now. 😐
27
User
Dec 5, 2019
Fun game. I like that there's no map and that decorating each scene is on a small scale, keeping the story streamlined. The gameplay is smooth and fun. Now and then, two gems will get stuck overlapping each other, but they clear out pretty easily. This has been my go to match three for a couple weeks now. I highly recommend trying.
351
User
Dec 5, 2019
There's an annoying bug where the pieces will fall out of the grid and into each other, you can match these pieces up and if you manage to beat the level, it will just freeze and never go to the completion screen! It's an annoying game breaking bug! It takes a life from you too, please fix!
52
User
Dec 4, 2019
Really enjoy this game and story line is good, graphics are nice, very user friendly. Game has had a few little issues freezing at the end of a level, also 2 different coloured jems appearing on the same block which wont match with anything. I have completed all the building quests, When will there be an update? At the moment I'm just playing levels to collect the snowflakes. I am at level 266 and saw a review that the levels stop at 280!!
22
User
Dec 2, 2019
Was going great til i got to the end of just the second room. It was asking for a certain amount of one specific gem to complete the level then it wouldnt take any of the combos and if you tried blowing them up they would just wave at you. I realized this was happening after spending over 2000 of my coins. 3 cross booster and 5 of the boosters alotted at the beginning of the game.... The story line is supposed to be Frozen not the actual game!!
13
User
Dec 1, 2019
I've been playing for several days now. Sometimes when you're having a good match 3 game, it freezes right in the middle of it. You'll see the a few colored pieces that aren't quite inline with the grid and you can't do anything except close the app & reopen. It's been happening too frequently that I can't rate this game any higher yet.
18
User
Nov 30, 2019
i'm going with middle ground. I've reached the end of both the building and match 3 levels, so i'm just waiting. Matching levels are not really difficult, which is fine if the goal is to get snowflakes to advance your building level. At present, there are 280 matching levels and despite what the FAQs page tells you, each level ONLY gives you 1 snowflake once you pass it. Some levels are VERY glitchy. Tiles on top of others and levels completely freezing. Hope they fix and update soon.
29
User
Nov 30, 2019
A rip-off mix of Frozen Free Fall and that Beauty and the Beast game with decorating rooms that never got updated. With the main difference that the Free Fall is better made, thought through and more detailed, whereas this game is all wonky yet very grindy. It keeps freezing, keeps refreshing levels when there actually are more moves, gives you too few moves to make you buy bonuses etc. Not my cup of tea
10
User
Nov 29, 2019
I was loving this game until yesterday! I completed level 146, spent my snowflakes to complete the suit of armor, and then nothing. It won't let me move on to the next level. I can still change the decorations and am 80% through the portrait gallery. I have collected 46 out of the 50 tickets for a chance at the Disney trip. The help says to reconnect to Facebook after trying to fix the problem, but there was never a way to connect to Facebook! Don't want to lose progress if I uninstall.
39
User
Nov 27, 2019
I enjoyed playing this game right up until it crashed every single time I loaded it. Deleted and reinstalled and it worked fine. The only problem was when it crashed I was level 72 and with no Google or Facebook connect it doesn't save your progress so had to start over. Surely there should be some way to save your progress if something like this happens.
25
User
Nov 25, 2019
I really like the game. The story is cute the graphics are great, the levels are challenging. Sometimes two tiles glitch over each other but that's just a visual problem and doesn't prevent you from finishing the level. But I'm now in the middle of the advisors chamber and suddenly can't spend my snowflakes anymore? I'm a bit sad about that. Hope it can be fixed.
36
User
Nov 25, 2019
Game glitches The game itself is fun but 3x now I have beat a level (after it taking many tries to beat) and it freezes on the screen after saying all goals complete. If I close out of the app it shows that I didnt beat the level. Please fix. This is very frustrating.
3
User
Nov 25, 2019
I think the app do have a problem. Sometimes i've done all the mission but it will not be recorded as a success and ending up losing a life and you'll play the same round again. It's somehow frustrating when you are stuck for too long on the same level.
12
User
Nov 24, 2019
It is impossible to get past level 198 cause the game says there is one ice thing left to remove but they have all been cleared. It has happened multiple times now so I'm stopping till they fix it. Otherwise it is a fun and addictive game with great graphics. Just dont touch the screen after you win until an option appears or the game will freeze.
34
User
Nov 20, 2019
The game is fun, pretty, and plays like other match 3 games. But each time I add a decoration, it locks up as soon as another speaking scene starts. I then have to kill the app in settings and open it again. I can play a level, add a decoration, and then it just locks up again. Two stars for the look of the game. But right now it's unusable to me.
112
User
Nov 19, 2019
I am at 92% at The Great Hall and nothing is popping up now after completing the feast part and I often find the game freezing all the time on certain scenes. I have cleared the cache and everything and it's still doing the same, I feel that since there's no Google or Facebook account to connect to, I feel that I will lose everything if I uninstall and reinstall it back.
1
User
Nov 19, 2019
i reinstalled the game and it was playing fine but when i reached level 8 the star booster wasnt working right. It does not clear all the crystals of the same color. The booster just explodes and the crystals all stay on the board then there are no moves to make and the game just sits there. It doesnt reload the board. So now i cant get passed level 8 and i used my boosters so i have no more and i tried the level 4 times and it keeps doing the same thing so i had to uninstall the game again
1
User
Nov 19, 2019
Cute game but difficult for younger children. Takes way too long to complete areas, takes large amounts of coins to buy boosters and you have to find too many items at once on the board. My granddaughter and I played and we made it to level 30 and she just wasnt interested in the game anymore so we deleted it. Freezes as well
6
User
Nov 19, 2019
There game is pretty generic like most match games, the fun decorating and quests is nice but the biggest issue is after a while I can no longer play the game because when I start it up I can't past the loading screen when it says "Disney" even when. I try to clear the cache or reinstall.
19
User
Nov 18, 2019
I love this game, however I've noticed the longer you play it, the more laggy it gets. I also noticed you can really either play levels to get stars or do the quests, but not both without closing and restarting the game. I would love to see this fixed so I can change it to 5 stars. :)
24
User
Nov 18, 2019
The game is beautiful and fun. It introduces a square match which takes some getting used to since it's not a traditional "match" for these types of games. However, after level 20 or so the game has so many space dependant clear mechanics (snow, clay, frost, frozen pieces) that you end up having to clear the same space upwards of 7 times. I can see how buying extra turns to clear a level can quickly become expensive. Sadly, this game (like most) has been engineered to generate cash.
83
User
Nov 17, 2019
This is a very awesome game!! I wish you could create your own character though. That would be a really cool update! And maybe you could choose what you say and stuff, like what event you want to design, and you could get to see what happened after designing! Different things that happen when you choose different storylines.
349
User
Nov 15, 2019
Super cute game, and the graphics are amazing. The levels are not super hard but a few of them are challenging. But what really gets me is that, the game being true to it's name, Frozen, it does freeze. And it's not just mid game, it's when you finish a level, finally after 3 tries. I end up having to exit, play it again 2 more times to pass the level again. Then pray to God it does not freeze again.
5
User
Nov 15, 2019
L♡VE it! Great app! Played a few levels. All of a sudden the game froze. Couldn't move any puzzle pieces. Or even get back to the main menu. I've been having technical issues with the game itself. So I had no other choice. But to uninstall the game from my phone. Until this issue is fixed. I might reinstall the game again.
3
User
Nov 15, 2019
Taking Frozen Fee Fall to the Next Level! This game is amazing! It's Candy Crush style Puzzle game with a twist...There's a story and objectives that can be completed by winning levels. Help Elsa and Anna decorate the Kingdom of Arendelle. Add items to welcome guests like, flowers and lanterns using snowflake tokens. Get snowflake tokens by winning levels. This makes the game more fun and makes completing levels worthwhile. Not just to get to the next puzzle. Recomend to any Frozen/Disney Fan!
1
User
Nov 14, 2019
Good game but having some issues work bugs. Right side of the game board stopped working for levels 25 and 26. Issue persisted after a restart for both levels. Managed to clear levels somehow. Level 70 won't register that I've completed so it just sits there with the number of moves I have left and I can't click anything.
23
User
Nov 14, 2019
Game loads, gets to the very first matching board and the program immediately goes to a black screen, still playing music for 4 seconds or so and shuts down. You could create the most amazing game on the planet, but, if you cant get it to stay open, then its just another crappy game. I did send feedback describing the issue. Hope you fix it. Till then, it's getting deleted. Good luck. Response: I did all that prior to posting my review. Obviously didn't work.
131
User
Nov 14, 2019
I like the story to the game so far, but it's sad seeing the levels freezing up. My little sister loves Frozen and she wants to see more but she can't because of the levels freezing up. I just download this today and I really don't want to uninstall this game. If you can fix this freezing problem, that would be great. My little sister would be happy if the problem is fixed. For now, I rate 4 stars
66
User
Nov 14, 2019
This game still have a lot of bugs. Slow and crash sometimes. I actually have to start over from the beginning because the game crash. And i was already on level 60. And also should put the option of binding the game with an account. This game should not be in here yet. Still need a lot of improvement
3
User
Nov 13, 2019
So far so good! Great gameplay & decorations. They do have the match-4 squares, too, that turn into butterflies in this one. And you don't need to match your specials that you make in game, which is awesome, too. Hopefully the levels won't get too hard too soon, though. I'll update review after playing more levels. For now, it seems really great! ❄🏰🦋👸🏼👸🏻☃️
55
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