ICBC Mobile Banking

2.8
Category Finance
Developer ICBC
Platform Android
Package com.icbc.mobile.abroadbank
ICBC Personal Mobile Banking International Version

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Reviews (60)

Patrick Ho
May 21, 2022
I try to download the app in HK, however, there are no HK as options in Region choice, the I could not compketvthe installation. It has Macau, but once I chose Macau, I cannot login with my account anyway.
Cryto lee
May 15, 2022
Lousy experience. Have to re-do my thumb print for every update. Stupid & inconvenience to customers. Sigh!!!
SB A.
Apr 7, 2022
Really quite bad. Calling customer service (as suggested by the app) is totally useless. They are only interested to get you off the line and visit the branch personally so that the bug is passed to someone else to solve it instead.
6
Edwin Arul
Jan 31, 2022
Suddenly my app language change to Chinese but there is no way to change it back to English unless you uninstall and reinstall. I am speechless
Blessed Joyce Loh of New Creation Church
Jan 22, 2022
Should show the name of the merchants that we paid to, otherwise we have to make trip to the bank to enquire, this takes up our time.
1
William Lim
Dec 23, 2021
Hotline staff cannot speak English clearly and sentences were translated from Mandarin meaning. Staff were also rude by hanging up when they cannot answer your queries.
5
Oon chong Khoo
Dec 8, 2021
Dear Sir/Mdm, this was happening to me on recently. I called the 24hours services and went to your branch at Paya Lebar ICBC OFFICE. But I really can not satisfy the way your Bank procedure regarding auto changing from my saving Sing-dollars to CNY DOLLORS DIRECTLY without my agreement! Your staff even explaining to me this was done by the computer setting! And also have the wrong transection cash; to enter my account! I finally bring up these matters for you perusal and consent. (Internet)
4
Ian Liau
Oct 5, 2021
Worst Bank App Ever! Too many issues to even descript here Some of are as follows: Please learn from others banks Including your wired app keyboard Already login and was forced to change password (it's a new account with new password 15 mins ago) After keyingnin new password the app says incorrect persons name with account which I didn't even key in my name on the app. Gosh how this even happen to an app from the bank? Amazing!!!!! Also what happened to other users app comments? Hidden?
10
Patipan Teerarattananugulchai
Sep 16, 2021
-Unable to scan barcode for bill payment -there is no transaction slip available to share or auto save, if i need one i have to do screen capture by myself
4
lolakyut delrosario
Jul 13, 2021
it is not friendly mobile apps useless when it comes to transfer abroad and customer service is not reliable pls. improved ur apps and services as well Thank U
1
terence ong
Jun 26, 2021
Not bad, the paya lebar icbc lady help me download this apps and translate it to English, and view can credit card statement.
4
Jaz Lynnvun
May 11, 2021
The login interface is horrible, with no feedback on which field/block you are actually typing on, and only clicking the field/block one more time, all the info that typed got deleted immediately.
12
CarrotBomb
May 8, 2021
updating mobile number is poor, verification code sent thru my phone takes 80+ seconds to receive the code while the allowable time given to receive is only 60 sec...really?
9
Ling Li
Apr 28, 2021
Worst banking app around. 1) Cannot transfer more than $50k at a time. 2) Transfers can only be done $10k at a time 3) Physical token required to make transfers App use is deliberately cumbersome. Icbc makes it deliberately difficult to transfer money out of their bank, but when you want to place an online FD, it is easy. After keying in everything to transfer my money out, error messages pop up and basically stop me from transferring my money out. A totally disgusting experience! ZERO RATIN
13
Gail Gimalay
Mar 27, 2021
Opening this app keeps on loading forever! There's a strong internet connection but it ALWAYS fails to open and load!!! Should be convenient enough but this sucks!
6
lee huan boon
Feb 22, 2021
The page to show transaction success has bug. Even I received the message (sms) said has been transfered. But in the apps, it is still keep on loading, didn't show transaction success.
5
Sunassarin B
Dec 9, 2020
HV been using this app for year. There are so many things need to be improved. There is no auto transaction slip save in the phone and cannot be captured, very inconvenient. I do understand about the security but transfer slip should be capturable. Also ui is very confusing, please make it simpler.
9
Karnkarn sp
Dec 2, 2020
ขั้นตอนการใช้งานยุ่งยากเกินจำเป็นค่ะ ต้องล็อคอินทุกครั้งแต่ระบบดาวน์โหลดนานมากบางทีก็error ไม่สามารถทำรายการเวลาต้องรีบได้เลย แล้วก็อยากให้สามารถขอstatementsผ่านทางแอพได้ค่ะ แอพไม่ค่อยทันสมัย
K K
Sep 1, 2020
Entered the SMS password but it keeps saying error and my account is locked! Tried calling the hotline to unlock the account, says cannot be done and need to wait 24 hours! Ask me to go to the branch to resolve it. Only thing is the branches are all closed due to covid. Now my money is stuck inside and I can't get my money out urgently!!!!! MAS needs to seriously look into this!!!!!!! Digital Banking my A$$!!!
4
JM X
Jun 19, 2020
I would give 0 or negative star if i could. This app sucks. Compared to other bankiing app, it doesnt have finger print login, and it never let me deposit a check sucessfully. Looks like the only thing i can do with this app is to check my acc balance.
28
alicia k
May 9, 2020
This app doesn't allow me to even login. I tried using my laptop to login but it state that my account is frozen?! I don't get this app! So horrible!!!
11
User
Apr 8, 2020
Easy to use . To improve- paynow transfer , remarks column, to have more alphabets instead of limit to 10 only
6
User
Mar 13, 2020
Lousy apps. Not user friendly. Took very long time to launch the apps. Apps auto shut down many times before can log in successfully. Can't see account number after logged in. Please improve the apps.
14
User
Jan 17, 2020
Terrible app from a terrible bank. I would say that this is the world's worst banking app, but that would have been an achievement. ICBC continue with their complete disregard for customer service with this antiquated setup, security and app.
8
User
Jan 4, 2020
Lousy app. Always error when logging in and take a long time to response when tapping on the log in button. Please do something about it. It gets worse from old app to the updated app.
12
User
Jan 1, 2020
The latest version is rubbish, it used to be at least functional, now it's broken. As a mission critical banking app, it's completely unacceptable.
9
User
Dec 15, 2019
I cannot open the app second time, everytimr i try to open it the app just quite on me. I have to uninstall it and reinstall it to againb to open it.
2
User
Nov 13, 2019
The set-up for online banking is so complex and onerous that I've decided not to avail of it after several failed attempts.
1
User
Oct 1, 2019
useless, all errors cant even check my cc statement etc. buggy ui and bad design.. at least BOC is little bit better
3
User
Sep 25, 2019
i can never complete the account opening process. Hkid scanning error pops up no matter how good you took you scan your hkid.
4
User
Sep 1, 2019
Using Samsung Galaxy A8S and thr T&C confirm page freezed and cannot click into next page. Successsful login but not able to process to use the app.
8
User
Aug 7, 2019
Creepy Chinese app asking for Storage permission with fake reasons. 流氓中國app不必要地以虛假理由強索外置記憶卡的Storage權限 有偷窺蒐集個人資料之嫌
2
User
Jul 25, 2019
Garbage. Stuck on start screen with spinning circle and working Internet for more than a minute before I closed it.
9
User
Jul 5, 2019
I used to be able to log in using fingerprint on an iPhone. But when I switched over to android, the app does not support fingerprint log in. Wish to see that in the next update.
6
User
Jun 8, 2019
Hopeless. Keep me out since update by showing trade failed, and what i was up to is only check credit card statement.
9
User
May 14, 2019
Slow. Unneeded permissions. Won't run (2nd time) if phone is rooted to restrict its permissions. Poor translation (and we're dealing with finance... So clarity is rather important). Laughably sophomoric interface. Recommend find a better app (and bank)
10
User
May 7, 2019
self registration does not work, the same does not work their Internet banking application. The form asks for Reserved Verification Number!!!
4
User
May 3, 2019
cannot login using bank account in HK after i reinstalled this app, but i can login on official website. New cell phone, i still cannot login.
3
User
Mar 25, 2019
● It would be good if this app allows us to make payments just like Internet Banking. ● Since our handphone already is Password protected when we turn it ON, therefore it is not necessary to have Password again when we log in to this app.
6
User
Mar 10, 2019
The app gets frozen and no response every time I get in it. Couldn't do anything with this app. Very disappointed!
12
User
Mar 2, 2019
Can't use SMS-OTP to login because this function timeout after 80 seconds but the sms comes 6 mins later. Please increase timeout limit to accomodate slower telecom networks.
2
User
Feb 27, 2019
Hard to use compared to other banking app. Slow in response and hang frequently. No fingerprint login available so have to keep in password everytime.
1
User
Feb 25, 2019
extremely difficult to use, with very limited functionality yet unbelievable slow to navigate around. Unable to change my card pin via this app is the last straw on camel's back. This app is simply not ready, and definitely not made by someone who use it often enough.
16
User
Jan 31, 2019
could be better if integrate with keepass. Too strict with password entry if set screen lock to on as password have to be entered each time switching to messaging app for otp in Android. Perhaps fingerprint logon can be added to logon. password token refresh should be speed up to shorter time period.
5
User
Jan 30, 2019
Very bad experience. payee datas are gone. some function disappeared. the customer service said: " it is impossible ." later, she told :" then just key in the datas again"
6
User
Jan 21, 2019
Can't log in. Opened the account in China but the same ICBC bank in Malaysia is not linked to China ICBC bank. I can' t do transaction nor get updates of my account status. Really desperate and helpless.
3
User
Jan 16, 2019
The app looks nice, but that's about it. My complains: (1) Password device or OTP required EVERYTIME when log in. I know it is a safety precaution BUT it is TOO MUCH hassel to use when i just want to scan and pay for my S$4 lunch. I wish higher safety measures only required for high risk actions. (2) Transactions only show date and amount, so I am expected to remember all my tranctions by heart? 😂Show the merchant of the transaction! (3) Can't see pending transactions. This app is not ready!!!
7
User
Nov 13, 2018
It used to be quite good. Recently kept hanging, could not logon, etc. It became a burden. Please fix it, I believe it can be improved.
9
User
Sep 29, 2018
Horrible. Tried to sign up for the mobile app and it won't take all the bank acct numbers needed. Useless app
5
User
Sep 10, 2018
People need to be fired for making this app. Can never log in. Furthermore, it makes you use safari on the Mac (Android users can't even use Chrome to login via website) with a security installation that worked one time and never again. So angry when you need to log into your bank and nothing works.
7
User
Aug 19, 2018
中國工商銀行跟工銀亞洲是不一樣的,看見很多人說中國地區登錄不了,那是因為中國是中國工商銀行,要下載中國工商銀行app。這個是國際版,給工銀亞洲的用戶下載的,包括港澳地區。拜託有點常識,用不了就只會罵。
7
User
Aug 17, 2018
The app itself is very easy to use and easy to navigate. Only wished that it had fingerprint surprised for Android phones
User
May 17, 2018
แอปถูกล็อคทุกครั้งที่พยายามล็อคอินผ่านแอปเลย คือ mobile bank มันน่าจะล็อคอินง่ายกว่านี้สำหรับผู้ใช้ ไม่ใช่ Internet Banking มันไม่สะดวกที่จะจำเลขบัญชี หรือพาสเวิร์สยาวๆ กดยาก คือจะตั้งที่เราจำได้ แอบมันก็ไม่ให้ผ่าน บังคับให้ตั้งยากๆซึ่งไม่เคยจำได้เลย ใช้ หลายํนาคาร ไม่ได้เข้าบ่อยๆ พอจะเข้าที ลืมทุกที ล็อคทุกที
3
User
May 7, 2018
I doesn't let me log-in even with the right user info. I tired the Chinese version of this app and I can log-in just fine. Also, the locations are limited to very few places, how come there is no option for mainland China users!
7
User
Jan 11, 2018
It doesn't allow me to log in even though I m sure that my password is correct. The error msg is wrong id or password. However, i tried the same password for 3 times. The 3rd time then allow me to log in. Super tedious. Sometimes I have already key in the password and I click submit, but the page doesn't load and the password was gone. Please fix your app.
2
User
Nov 21, 2017
Using the latest version, however, not all services seems to be available. I am unable to find "fixed RMB remittance". Please advise how to do this now using app. It was available in the previous version.
5
User
Nov 2, 2017
I downloaded this app which has a different interface show in the picture above, is it normal? It do not provide trust to the user if the UI is not convincing.
2
User
Jul 1, 2017
How can i add payee for fund transfer? a very simple function for mobile banking app but this app can't tell the user how to do it's, I'm added local remittance but my account won't show at fund transfer menu.
5
User
Sep 12, 2016
Haven't even used it yet, but I'm worried. Look at how many permissions it needs! Clearly a terribly designed app!
1
User
Jun 30, 2016
My phone just told me to uninstall this ICBC app as it is categoried as a threat. Come on ICBC! Even apps I randomly download wouldn't give me that message.
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